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Admissions Patient Administrator | Administration, Customer Service | Manchester | Full Time, Permanent | 37.5 hrs | Salary up to £22,327 per annum

Spire Manchester Hospital are looking to bring on an Admissions Administrator to join their established team and be responsible for providing a quality professional and efficient service that supports the smooth running of the hospital administration departments.

Spire Manchester Hospital offers a comprehensive range of specialist treatments in purpose-built private hospital facilities in Didsbury. Part of the award-winning Spire healthcare group, we’re world-class experts offering fast access to specialised and personalised healthcare using some of the latest diagnostic and treatment technologies.

You will be ensuring an exemplary level of customer service is upheld in the provision of service to patients, consultants and the hospital team. Coming from a previous role taking on Administrative tasks would be the experience we would be looking for in the successful candidate.

Duties and responsibilities

• To provide day to day patient administration support within designated areas as required ensuring that daily tasks are completed to a high level of service both to internal and external customers of all payor types


• To provide further administration cover as required across the hospital including but not limited to Pre-authorisation, Switchboard and Outpatient Bookings


• To have responsibility for ensuring that the administration processes for providing consultants and staff with all relevant correspondence is delivered effectively and in a timely manner


• To maintain a comprehensive knowledge and understanding of the services provided by the hospital and be able to liaise with consultants, finance, clinical, teams, secretaries and hospital teams as required


• To support an effective booking process in SAP/ Hospital Management System to process the completion of patient pathway from referral to discharge including any admin associated with referral management, waiting list management, EPOA and pre-authorisation


• Undertake daily task lists for any administration department

Who we're looking for

• Has previously come from an administrative role and comfortable dealing with customers over phones, emails and in person.


• Highly organised and capable of working in a busy, fast-paced environment.


• IT literate and a competent user of the MS Office suite of products with an advanced working knowledge of Excel, including formulas and V look ups.


• Confident telephone manner with the ability to communicate with a wide range of customers at all levels

Working hours: Mon - Sun shifts between 08:00 am & 18:00 pm

Contract type: Full-time, Permanent

Benefits

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays


• Employer and employee contributory pension with flexible retirement options


• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers


• Free Bupa wellness screening


• Private medical insurance


• Life assurance

Our Values

We are extremely proud of our heritage in private healthcare and of our values as an organisation:

• Driving clinical excellence


• Doing the right thing


• Caring is our passion


• Keeping it simple


• Delivering on our promises


• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications

About Us: Welcome to Spire Healthcare Careers - Here at Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. Everything we do works towards one vision; to provide the best care possible. We’re committed to looking after people, both patients and staff. Join us, and you’ll receive a warm welcome.

Who are we? - A profitable, successful business led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.