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IT Service Desk Engineer

£30k

Flexible working (36.75hrs pw)


The Client:-
Is a large membership organisation who's aim it is to improve animal health and welfare by advancing the ethical, professional, and clinical standards of the veterinary professions.


The Role:-

• On-site presence for a minimum of 2-3 days per week to support stakeholders at the premises, arriving at the beginning of the working day to ensure systems are up and running before stakeholders arrive at the office.


• Occasional out of hours working to support conferencing or other activities.


• Supporting users directly by delivering solutions for them wherever possible.


• Deployment and decommissioning of all end user systems.


• Supporting the networked environment at premises including maintaining Wi-Fi, LAN and printer networks.


• Assisting stakeholders with the use of audio-visual equipment and related equipment in hybrid meeting rooms.


• Jointly, with colleagues, manage user accounts, groups, and permissions.


• Management of imaging / MFD / printing hardware and configuration.


• Management of voice system accounts, functionality, and maintenance.


• Supporting colleagues in delivering a strong IT service experience to users.


• Ensuring all users have equipment which is fit for purpose, secure, reliable, and responsive at all times.


• Provide, alongside colleagues, training, and proactive advice for all users to ensure optimal use of all relevant systems.


• Contribute towards documentation and inventory control.


• Support all aspects of The College’s Business Continuity plan(s).


• Ensuring performance / response times of the Service Desk ticket turn round are permanently at levels which enable optimal efficiency to all stakeholders.

Essential Skills:-

• Good experience in IT Support and/or hold certificate in IT.


• Good knowledge and experience of Microsoft Enterprise technology stack including Microsoft 365, Microsoft Azure, Windows Operating Systems, Android Mobile Devices.


• They would need to have excellent understanding of AV systems and set-up.


• Exceptional Customer Service skills with strong communication skills.


• Ability to maintain professional standards.


• A good general knowledge of computer technologies, hardware, and software.


• Experience with Windows 10/11, MS Office applications, Cloud platform management (Microsoft 365), MS Teams, Intune, network printing, Active Directory.


• Experience with Windows server administration including virtualisation.


• Experience with Endpoint Management.

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