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Network Engineer
Jisc Grade: from £40,000 per annum negotiable depending on experience
Contract: Permanent
Working hours: 35 hours per week and part of an on-call rota
Location: London based at the Network Operations Centre for the first 6 months and thereafter field based when required

About Jisc:
Jisc is the UK higher, further education and skills sectors’ not-for-profit organisation for digital services and solutions. We believe education and research improves lives, and technology improves education and research.
Our vision is for the UK to be a world leader in technology for education and research and our mission is to power and empower our members with the technology and data they need to succeed. We know that digital technology has the ability to transform the student experience. We have the experience, expertise and know-how to drive that transformation.

The NOC team:
The Janet network division is aligned to the; Design – Build – Operate model for service delivery and support.
The Janet NOC is recognised as a centre of excellence for operational and delivery networking, all Janet network engineers are expected to promote this role and to perform their duties in a way that maintains the high profile achieved by Jisc, at all levels The Janet network service operates 24 hours a day, 7 days a week. In addition to formal duties, it is expected that within reason, that engineering staff will be available at any time to assist with major problems, network emergencies, and build activities.
For more information please visit: https:// Janet Network | Jisc

About the role:

• The network engineer role has responsibility for the delivery, availability, integrity, and management of all network services that are offered via the Janet network, working with our members and customers to manage their network services


• All members of Janet Network Operations are expected to be highly self-motivated, be able to work under their own initiative without immediate supervision in addition to also working as part of an operational team


• Provide fault diagnosis and timely resolution of day-to-day network faults and incidents, upon escalation from the Jisc Service Desk (JSD), fellow engineers or other colleagues


• Engineers are expected to be able to produce, develop and maintain operational procedures, work instructions and other appropriate documentation.

About you:
We know that sometimes people can be put off applying for a job if they think they can’t tick every box but we realise the ‘perfect candidate’ doesn’t exist. So, if you can do most of what we are looking for, go ahead and apply. You could be exactly what we need!

We’re looking for someone with:

• Solid understanding of TCP/IP protocol, including DNS, with a good working knowledge of IPv6.


• Solid understanding of LAN/WAN protocols and technologies in a Juniper, Cisco or other mainstream network-vendor environment - with experience of implementing, managing and supporting IP-based networks in a large environment.


• Sound working knowledge of major routing protocols and topologies - especially OSPF, IS-IS and BGP.


• Strong problem-solving skills.


• Hold a valid full UK driving licence and be capable and willing to travel and work away from the based location – at times, out of normal working hours.

If you are successful, you will be based at the London or Manchester office every working day during the first 6 months during your probationary period.

Life at Jisc:
At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors.
We celebrate diversity, embrace our differences and know that this is critical for our success. We work hard to make sure we’re inclusive and we are committed to furthering our culture of inclusion. So, if you are great at what you do and share our values, we want to hear from you.

At Jisc we believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life.
We offer hybrid working and although the majority of our staff work from home, getting face to face is something we value and find time for when we can. If you prefer an office environment all our hubs are open and offer a great space to work.

Our benefits are great too. We offer:

• Flexible work pattern, which can adapt to suit your schedules and personal commitments


• 28 days annual leave (plus bank holidays) and an additional three closure days over Christmas


• A generous pension scheme with above average employer contributions


• A range of leave options, including parental leave, volunteer leave and even career breaks.


• A generous budget to attend conferences and in-person training


• Allocated allowance of up to £250 to equip your home office


• A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning


• Mental health first aid trained staff and supportive environment, plus your own Wellbeing allowance to spend on wellbeing for you


• Financial well-being support


• Discounts on big-name high-street stores


• Cycle to work scheme


• Employee recognition awards and travel loans


• Additional Flexible benefits include Holiday Buying - Purchase 1-5 days’ additional holiday per annum, Healthcare Cashplan, Electric Car Lease Scheme and option to purchase Smartech

Equality, diversity and inclusion:
At Jisc, we strive to be best in practice and are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles - a principle which actively encourages acceptance of differences within individuals.

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, neurodivergence, trans status, veteran status or gender identity.

Application process:
Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best. We will be happy to help you.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application. We advertised this role on 22/08/2023