applicant
IT Manager
at Hadean London in London (Published at 04-10-2023)
Hadean is an award-winning, record-breaking technology enabler.
Our transformational software is changing the ways we plan, build, learn, work and live.
Through immersive virtual systems, unprecedented connectivity and near unlimited scalability we empower our partners to obtain critical, data-driven insights that enhance operational performance and increase their capabilities to drive productivity in ways that were not possible before.
We are bold in our approach and aren't afraid to push the boundaries of what’s possible.
Hadean’s solutions have helped organisations including Microsoft, The British Army, Minecraft, The MoD, Sony, the Francis Crick Institute and more to achieve groundbreaking performances that have revolutionised their operations.
The Role
Hadean is looking for an exceptional IT Manager to manage, support and improve our company software and hardware infrastructure. This is a senior role that will require strategic and project management experience combined with hands on day to day support for our team.
Ideally 3 days on site in our London office and 2 days remote. Reporting to the Head of Technical Operations you’ll provide the IT support needed to ensure prompt resolution of issues, consistent uptime, and high levels of user satisfaction. You’ll be content within a fast paced, high performance startup environment.
Key Responsibilities
Provide IT support across diverse technologies and ensure employees have the right tech resources.
Oversee infrastructure management, ensuring software and hardware evolve with the company's growth.
Ensure cybersecurity measures meet both internal and external compliance standards.
Handle budgeting, procurement, logistics, and vendor management.
Monitor system health and maintain compliance with policies.
Lead the team and Hadean through growth and development.
Skills Knowledge and Expertise
Must haves:
Experience working in a start-up/scale-up and establishing an IT service management function
Demonstrable experience of succeeding within IT Support & Management
Strong work prioritisation and stakeholder management skills
Excellent written and verbal communication, leading training and induction courses
Technical troubleshooting & problem solving skills
Demonstrable ability guiding employees through complex technical issues
Iaas management (particularly Azure)
Administration of Windows, Mac and Linux operating systems (Especially Ubuntu, Debian, Windows 11/10 Pro, Windows Serve
Jira, Jira Service Desk and Confluence to document and manage work
Nice to haves:
Familiarity with software development tools and infrastructure (CI, source control)
Experience improving systems and processes to ISO27001, SOC 2 or equivalent standards
Job Benefits
We make Hadean an awesome place to work with competitive benefits…
The option to work from home or from our fantastic office in Shoreditch, London
Private Health Insurance
Enhanced pension scheme
Flexible working
Enhanced parental leave
3 extra days off at Christmas (on top of our standard 25)
L&D budget
Quarterly business reviews with team dinners and events (including global virtual social events)
Regularly scheduled socials
Share options
Quarterly awards with cash prizes
A Place For Everyone
We believe diversity drives innovation and for that reason we strongly encourage those from all backgrounds to apply for roles at Hadean. We are an equal opportunity employer and aim to build a workforce that is truly representative of the communities in which we operate and our clients.
If you need reasonable adjustments at any point in the application or interview process, please speak with the People team who will be happy to support you. If you have a preferred pronoun, please feel free to highlight this during the process (e.g. she/her, he/him, they/them, etc.).
