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Level 3 Information Communication Technician

Company: Wizard Group

Full Address: Runway East – Aldgate East, 2 Whitechapel Road, London, E1 1EW

Weekly Hours Worked: 37.5

Salary: £15,000 Per Annum

Please contact Jack on Jack.Taylor@estio.co.uk or call 0113 3500 333

About the company:

Wizard was incorporated in 1995 and has since become one of the leading IT solution providers to Private Equity businesses in London.

Brief job description:

Estio Training have an exciting new opportunity for an IT Apprentice with Wizard Group, an IT Solutions Provider based in London.

Job Description:

Our busy office currently has an opportunity for a professional individual to fill the role of an IT Apprentice. In this position, the successful applicant will be responsible for working with our integration team to build, test and manage client orders. We are looking for a well-rounded character who can work well within an office environment and deal with pressure for meeting deadlines.

Your duties and responsibilities in this role will consist of:

• Customer facing role.
• You will work alongside experienced colleagues, going to see clients and assist them with IT related issues.
• You will learn to provide technical support over the phone, remote access, onsite visits and suggest other products and services.
• Configuration and maintenance of PC’s, server, and other IT related equipment.
• Ensuring software and hardware is kept up to date and is reliable and appropriate.
• Maintaining and control itinerary of client’s hardware.
• Maintaining and updating system logs of IT related documentation throughout the company.
• Assisting clients.
• Answering calls.

Qualifications:

• 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)

Skills Required:

• Practical skills.
• Ability to organise effectively.
• Self-motivating and able to use initiative and set priorities.
• Able to lift computers, printers.
• Punctuality.
• Able to communicate effectively at all levels of seniority.

Personal qualities:

• Flexibility.
• Adaptability.
• Good interpersonal skills.
• Ability to multitask.
• Organisational skills.
• Communication skills.
• IT skills.

Future prospects:

The role offers a permanent role upon completion of the apprenticeship depending on performance.

Training to be provided:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.