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H&R Talent have a fantastic permanent opportunity come up for an IT Systems Engineer at a leading Hospitality group based in West London.

As IT Systems engineer you will be a core member of the IT team, supporting various properties within the business. You will be responsible for offering 2nd and 3rd line support for all IT System issues within the group and Central Office. Along with the existing Group IT Manager you will form part of a responsive, proactive and flexible team. Key Responsibilities:

Troubleshoot and resolve technical problems or issues related to all IT systems






Provide expert support when issues cannot be resolved by 1st level support






2nd and 3rd level support for all IT related issues within the group and Central Head Office






Installation of hardware and software to the Company and Brand IT standard






Investigate and determine problems, causes, effects and respond quickly with structured analysis and intervention






Improve system performance by identifying problems and recommend changes






Involved in Project work covering all aspects of IT and service delivery






Provide support and coaching on use of certain IT systems to optimize their use across the operation






Manage and maintain an effective working relationship with the nominated system & service providers






Testing our disaster recovery backup plan on a yearly basis.

Key Skills:

Previous experience directly within or dealing with the hospitality industry (desirable)






Experience in Network, voice and firewall technologies






Experience of Active Directory administration in Microsoft Server 2008/2012/2016 and Windows 7/10 working knowledge






Knowledge of Remote Desktop Services






Knowledge of Microsoft Exchange 2010, Office 365 and Azure platform






Understanding of Cat6/Fibre patching and cabling system






Able to work flexibly to include some out of hours work






Able to work without supervision






Must have full UK Driving license