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IT Support Engineer 2nd Line

Job Type: Permanent

Location: Basildon, Essex

Post Code: SS14 1EE

Salary: £25,000 to £35,000

Start Date: ASAP

IMPORTANT – Your experience must include a significant amount of time working for a Managed Service Provider during which time you will have supplied remote support to an external client base.

As an ideal candidate, you will have a recognised IT qualification, such as;

• A Degree in Computer Science or


• A level / AS level in Information Technology or


• BTEC National Diploma / Higher National Diploma in Information Technology (or similar).

Industry certifications will also prove an advantage

• CompTIA N or


• Microsoft MCP / MCSE or


• Cisco (CCNA).

Your role will be a ‘typical 2nd Line helpdesk’ position working at a reasonable pace and moderate level of technical difficulty. The ability to make sound decisions based on technical knowledge is also a requirement.

Necessity for proven experience in these areas can be further expanded on as follows:

• Ability to resolve typical 2nd line queries and escalations such as (but not limited to): Complex desktop / PC related issues Server or network troubleshooting Office 365 administration


• Good knowledge of industry on premise infrastructure, desktop, server, datacentre, compute, storage, networking, connectivity, virtualisation, and security solutions.


• Good knowledge of industry cloud technology, Office 365, Azure, Private Cloud


• Ability to engage with more technical engineers convincingly.

The role will suit individuals currently working as IT Support Engineer 2nd Line, 2nd Line Helpdesk Engineer, 2nd Line Service Desk Engineer, IT Support Engineer, PC Support, Desktop Support and be living within a commutable distance of Basildon, Chelmsford, Southend, East London or be willing to relocate.

Please forward your CV Apply Now!