applicants
Business Systems Service Desk Analyst
at Achieving for Children London in London (Published at 04-10-2023)
Job Information
Achieving for Children is a Community Interest Company that has a public sector ethos, combined with the freedom to innovate enabling us to do things differently. As a not-for-profit social enterprise owned by three local authorities (Windsor & Maidenhead, Kingston and Richmond), we offer the freedoms of a social enterprise with the employment benefits of local government. To find out more about us
We are seeking a talented Service Desk Analyst to support colleagues in Achieving for Children to make the most of the technology available to them.
About the role
As a Service Desk Analyst for Achieving for Children, you will be responsible for:
- Providing excellent customer service and help colleagues with any problems they may have with our key case management systems
- Making sure that any problems which could have been avoided by improving our system or providing more training are communicated to the team management
- Helping colleagues get the most of the technology available to them
- Supporting the system improvement projects we are working on by being involved with testing and training.
For further information about this role, please contact Chris Hall by email chris.hall@achievingforchildren.org.uk for an informal discussion.
About you
To be a Service Desk Analyst for AfC, you will be passionate about making a positive difference to the lives of children and young people as well as demonstrating the following points:
- Have experience of providing excellent quality customer support in a busy environment
- Have experience of a range of children's case management systems and are confident using technology
- Understanding the importance of data quality and how to keep information safe
- Share our commitment to improving business systems to support practitioners achieve better outcomes for Children, Young People and Families
About our benefits
We are focused on creating a positive supportive environment, where you will have access to a really wide range of resources, as well as a competitive salary and all the perks to enable hybrid working. In AfC you will also have access to:
- 29 days annual leave, increasing to 33 days after 2 years and 35 days after 4 years with an additional day off in your birthday month
- Tailored induction sessions commencing on the date you start working for AfC
- Hybrid and mobile working (between home and work)
- Local Government salary and pension scheme (LGPS or Teachers Pension)
- Flexible working options - helping to keep a good work life balance
- A comprehensive Employee Assistance Programme
- A range of staff benefits and discounts
- An excellent learning and development offer to support your career pathway
To find out about all of the breadth of benefits of working for Achieving for Children For our social work offer
Important Information
Start dates: Achieving for Children have set start dates meaning successful candidates join on a set date in each month. Candidates are advised to prepare for this should a job offer be accepted to ensure eligible continuous service is not affected.
Right to work: The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance.
Equality: We particularly welcome applications from sections of the community who are currently underrepresented within our teams. Achieving for Children are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions and can improve the way we deliver services. We are proud to be a Disability Confident employer.
Safeguarding: We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
For more information about AfC: Drop in and meet Regina on the first Wednesday of every month at Civic Centre, Twickenham or Ash on the first Tuesday of every month at Maidenhead Town Hall.
We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.
