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We are currently recruiting for an IT Technician to join a Secondary school in Themesmead to start as soon as possible.

The right candidate will be able to provide IT support across the school such as resolving support requests on computer hardware, software and network systems.

The successful candidate will need to have excellent customer service skills and some experience working within IT support or a helpdesk environment.

Due to the needs of the school and the department, we may interview suitable candidates before the closing date.

This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.

Main Duties

• To provide front line IT Helpdesk support providing ICT help to staff and pupils


• Hardware and software support of school devices, including Microsoft and printers, telephones and network equipment


• Fault diagnosis and repairs to a wide range of end-user devices


• User support for standard software packages and bespoke systems


• Call management of own calls and cover if required for other calls


• Routing calls to the right person to complete the task


• Escalating appropriate calls to the right person to resolve a problematic issue


• The movement of items such as PCs, monitors and larger objects where required, whilst adhering to health and safety and manual handling guidelines

The Ideal Candidate

• At least one-year IT Support and Helpdesk experience with the ability to demonstrate all round knowledge of IT support;


• Microsoft Office support, Version 2010 upwards;


• Microsoft and Apple operating system support;


• Excellent customer service skills and a friendly and helpful manner;


• A demonstrable aptitude and enthusiasm for information and communications technology;


• Confidence and willingness to learn;


• Good communication skills and ability to work well in a team environment;


• Ability to organise and prioritise workloads.

How to apply

You can apply or get in touch with us directly. All applicants require the appropriate qualifications, and all teachers require a formally-recognised teaching qualification.

If you are not contacted within 2 working days, unfortunately, you have been unsuccessful for this role.

All candidates must have a valid enhanced Disclosure and Barring Service (DBS) check before starting work. Full assistance provided.

By applying for this role, you are consenting to Engage Education Ltd storing your personal details in our fully encrypted database, in line with the GDPR requirements.