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VennGroup

Venn Group are working with a well-established organisation based in London who are looking for an IT Support Officer to deliver support across the various departments and internal functions.

IT Support Officer

Duties:

• Provide first line support both in person, by telephone and online on a rota basis


• Monitor and respond appropriately to teaching room support calls, via online query system


• Check and troubleshoot IT Services managed devices including network connectivity (selecting the appropriate services and tools e.g. Active Directory and Exchange Management Console


• Take ownership of logged incidents (using the ASK enquiry system) and ensure enquirers are kept up to date on progress and appropriate follow up actions are carried out


• Configure, maintain and deploy IT service managed devices using automated deployment utilities


• Ensure complex cases and faults that cannot be rectified are escalated to the AV & IT Support Manager


• Review the support notes and FAQ text and categories within the Query Resolution System

Experience:

• Thorough understanding of first line support within a large, diverse and complex organisation


• Understanding of AV and IT Systems and their application within a service environment


• Competence in the use of Microsoft Office 365, Digital Telephony and Corporate Information Systems packages


• Demonstrable proficiency of a Web-based call logging system


• AV and IT troubleshooting skills


• Higher Education sector experience is highly desirable

Day rate: £150 umbrella

Length: 3 months

Location: London