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Job Title: First Line Help Desk Support Salary: £25,000 - £28,000 per annum, depending on experience Location: Welwyn Garden City (office-based) Contract: Permanent, Full Time Hours: Monday-Friday, 8:30 - 16:45

The Company:

A well-established organisation that design, build and install environmental monitoring and control systems, providing real-time information and control to remote environments. You will be supporting a range of customers via their data cloud web-based application.

Job Duties:

• Communicating with customers via phone and email


• Processing support calls and managing system tickets


• Support ticket escalation and lifecycle


• Set up and test system objects in the cloud databases: user accounts, outstations and alarms


• High level monitoring of supporting network services such as mobile network and system status

Skills and Experience Required:

• Knowledge and experience of working in a Help Desk environment is essential


• Good customer communication and relationship building skills


• Ability to work both independently and as part of a team


• Ability to manage and prioritise workload


• Proficiency in Office software, databases and reporting


• An interest in environmental issues would be beneficial

What's on offer?

• Company and personal performance related bonus


• Private medical health insurance


• Above average contributory pension scheme


• 25 days holiday plus bank holidays

The successful candidate will receive full training on systems and applications

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.