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IT User Support Specialist Full Time

at Ryder Reid Legal London in London (Published at 04-10-2023)



  • Job Reference: JO0000004544

  • Date Posted: 28 September 2023

  • Recruiter: Ryder Reid Legal

  • Location: London

  • Salary: On Application

  • Sector: I.T.

  • Job Type: Permanent

  • Work Hours: Full Time





Job Description




An exciting opportunity with one of our prestigious Law firm clients has come up for a User Support Specialist to join their team in the heart of London. The role will provide technical support to the office and the wider global help desk, through provision of a seamless help desk service, which includes telephone and desk side support.



To be considered for the role




  • Prior experience within a US law firm is preferable;

  • At least 3 years' experience providing direct support to customers, preferably in the legal environment;

  • At least 3 years' experience in configuring, installing and maintaining PC operating systems and related devices

  • Prior experience or exposure to Telecoms and Video Conferencing equipment is ideal;

  • Take responsibility for personal and team results, demonstrate integrity and ethical behaviour, support and respect for all

  • Excellent communication skills

  • Excellent knowledge of MS Office Systems and Data Management systems (Filesite/Worksite). Any other IT qualifications not essential but could be advantageous;

  • A+ Hardware and an awareness of/qualifications in the ITIL framework will be considered a good bonus

  • Strong hardware/PC peripheral trouble-shooting skills

  • Experience of working in a Law firm IT Department is preferred

  • The preferred candidate would have an excellent working knowledge of administering and supporting a Document Management system

  • Maintains contact with Supervisor and Manager and provides a clear understanding of priorities and demonstrates commitment to acquiring knowledge and skills





This is a great opportunity to work for an international law firm with the potential to become a permanent role. If you have previous experience working within a law or professional services firm then please do not hesitate to apply.






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