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IT Field Support Technician Full Time

at Inspired London in London (Published at 04-10-2023)



Inspired Education is the leading global group of premium schools, with a portfolio of over 100 premium private schools spanning six continents which utilise proven educational practices from every corner of the globe, ensuring over 80,000 students receive a world-class learning experience from Kindergarten to Year 13. In addition, we are delighted to be recognised in the top 10 highest value private companies in the UK by Beauhurst.




In over 24 countries, Inspired schools are individually developed and anchored in the vibrant cultures of their respective locations. They collectively form an international family of schools that nurtures each student's academic and personal development in a progressive, dynamic, and innovative learning environment.




By joining our award-winning team of over 11,000 employees, you can work in state-of-the-art facilities alongside industry-renowned educators and leaders in some of the world's most desirable locations. We invest heavily in our team members who enjoy industry-leading professional development, exceptional career opportunities, and mobility across our group.





ROLE SUMMARY:





We are currently looking for a qualified on-site IT Field Support Technician who is ready to provide support for school staff, students and overall community by responding to inquiries and support requests and contacting external entities in cases where hardware repairs are required. The IT Field Support Technician receives and responds to inquiries and requests for assistance through the IT ticketing service.


This full time role will be based in Fulham School, reporting into the Senior IT Support Technician.







KEY RESPONSIBILITIES:






  • Support all users in setup, maintenance and repairs including laptop computers, peripheral devices, printers, projectors and software to ensure functionality;

  • Perform advanced troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) with goal to get users back on the job including deploying temporary equipment as needed;

  • Assist in managing the complete IT suite for the school

  • Provide orientation and guidance to users on how to operate software and computer equipment;

  • Work with equipment vendors to manage and lower repair time and subsequent employee downtime. Identify computer or network equipment shortages and place orders;

  • Install new hardware and software;

  • Create and maintain accounts and security groups in Active Directory;

  • Contribute to technical documentation and FAQs in appropriate areas;

  • IT Ticket Management – Logs tickets and coordinates ticket resolution between IT and end user. Respects the agreed Service Level Agreements.







THE IDEAL CANDIDATE WILL HAVE:






Attitude & Behaviours


  • Proactive self-starter with the drive to deliver results.

  • Works with others in a collaborative and solutions focused manner to achieve measurable outcomes that improve business performance.

  • Resilient individual with the ability to operate in a demanding and fast-paced environment.

  • Demonstrable ability to quickly take on new information and apply themselves to new tasks

  • Highly professional and able to build credibility quickly and maintain positive stakeholder relationships






Skills & Experience


  • Required Education: High school diploma

  • Required Experience: 2+ years’ experience as an IT technician.

  • Strong knowledge of the Microsoft ecosystem

  • Knowledge about networking e.g. cabled and Wifi networks

  • Other requirements:

    • Excellent diagnostic and problem-solving skills

    • Strong customer focus and excellent communication skills;

    • Understanding of diverse computer systems and networks

    • Qualified Applicants must have clean criminal record or equivalent.





Other preferred Knowledge/Skills, Education, and Experience


  • Certification as IT Technician (e.g. CompTIA A+, Microsoft Certified IT Professional, Cisco, etc)







SAFEGUARDING STATEMENT






Inspired Education Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practices and pre-employment background checks will be undertaken before any appointment is confirmed.







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