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We are looking for someone to provide 2nd line support to resolve IT issues that include the installation and maintenance of IT hardware, software and administering users via Active Directory and Azure services in a 7 day a week environment. To work on some 2nd and 3rd line projects that will periodically come up. Safeguard and educate users so systems and data remain secure and safe. About us At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love and expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. All the knowledge we gather in our centres helps us to improve the lives of the animals we’ll never meet, through our work with other rescue organisations and charities. We also help people make informed choices when getting a pet, we provide training and welfare advice, and we campaign for changes in the law when we see that dogs and cats or their owners deserve better. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us. The IT Team The IT department is responsible for providing IT business support and services (applications and infrastructure) that align with organisational needs and meet or exceed customer expectations. What we can offer you We offer our employees a wide range of benefits to reward them for the value that they bring to Battersea, to support them in their work, to help improve their health and wellbeing, and maintain a healthy work-life balance. These include: 28 days of annual leave (plus 8 days paid public holidays) per year Generous pension contributions – up to 10% employer contribution Free healthcare cash plan, where you can claim for a range of treatment including dental (£100), optical (£100), physiotherapy, chiropody and acupuncture (£325) every year Annual interest-free season ticket loans Discounted gym memberships and cycle to work schemes Life insurance Support for your professional and career development, including access to digital and in-person training programmes, a wide range of tools and resources, leadership and management training, mentoring and much more. Hybrid working policy We operate a hybrid working model, with our office-based staff splitting their time between site based and home working. We believe this enables our office-based staff to maintain the benefits of home working, while allowing for collaboration and interaction with our animal-facing staff and maintaining a connection to our cause. As such, you’ll be expected to work in our Battersea office for at least 50% of your working week. Equality, diversity and inclusion at Battersea At Battersea, we are committed to providing equality of opportunity, and developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together. By hearing from and valuing different experiences, perspectives and contributions, we know we can provide the best expert care for every dog and cat who needs us. We particularly welcome applications from people with disabilities and from members of minority ethnic communities, who we know are currently under-represented at Battersea. We're happy to discuss any support or personalisation you may need during your application and/or interview process as part of our workplace adjustments. Please contact jobs@battersea.org.uk. Closing date: 10th October 2023 Interview date(s): TBC If you think you’re a good fit for the role, and you’re passionate about dogs, cats and our work, then we’d like to hear from you. To apply for the role, please click the button below. All applications must be submitted before the closing date advertised; we reserve the right to close the vacancy early if a high volume of applications is received.