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We have partnered with a global premium fashion company who are seeking a highly motivated individual to be the first point of contact for IT support. This role reports into the IT Manager.

Knowledge of retail Head office function and a minimum of 3 years' experience is essential.

Key responsibilities will include:

• To support and assist in the day to day running of the IT function of a premium fashion retailer.


• To provide company-wide assistance with a range of IT operations and projects.


• Provide end-user device support, whether laptops, mobile devices, or office applications, in the form of ad hoc advice to users, either verbally or via written documentation.


• Assist in the running of the company IT Helpdesk and ticket management system, resolving logged errors in a timely manner.


• Administer the setup of new hardware and software for new starters along with any other required hardware/software set up across the business.


• Where necessary, provide training for new users on both hardware functionality and software.


• Liaise with third party suppliers and partners to ensure the smooth running of their vital systems within the business, conduct high-level troubleshooting of functionality and when necessary, escalate issues.


• Ensure user desktop connectivity to the network is in accordance with networking standards, policy and infrastructure.


• Co-ordinate with other IT team members to assist in the management of servers, networks, and cybersecurity.


• Monitor hardware, software, and system performance metrics, documenting processes and performing diagnostic tests.


• Keep track of technological advancements and trends in IT support.

Person Specification:

• Be fully conversant with all areas of desktop IT support including Windows desktop operating systems and Microsoft applications.


• knowledge and understanding of email and email protocols, and of wired and wireless networking protocols.


• Have a knowledge and understanding of security solutions for the protection against and removal of viruses and malware.


• Preferred to have knowledge/ familiarity with ERP tools.


• Must have SAP experience.


• Excellent verbal and written communication skills.


• An ability to prioritise and schedule workload in the face of conflicting demands.