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IT Helpdesk

Uxbridge

Up to £27,000, depending on experience

Are you a tech-savvy problem solver with a passion for providing top-notch IT support? If so, we have an exciting opportunity for you to join an IT team of 6 based in Uxbridge as an IT Support Analyst. We are seeking a dedicated individual to provide first- and second-line support, helping maintain the smooth operation of IT systems.

Key Responsibilities:

• Ticket Resolution: Log and resolve tickets reported to the service desk, ensuring efficient and timely solutions to user issues.


• Vendor Liaison: Collaborate with 3rd party support organisations when needed to expedite ticket resolution.


• Escalation: Escalate complex issues to the Senior Support Analyst while actively assisting in their resolution.


• Issue Identification: Identify recurring errors and areas for service and technical improvements, working closely with the Senior Support Analyst to develop action plans.


• Knowledge Sharing: Create technical notes for the service desk to enhance their skills and capabilities.


• User Assistance: Provide desk-side assistance to users as required to ensure minimal disruption.


• High-Priority Calls: Immediately inform the Senior Systems Analyst and Head of IT about high-priority calls.


• Documentation: Maintain and update asset registers, booking systems, and call management systems as necessary.


• Ticket Management: Regularly review, update, and escalate outstanding tickets to ensure timely resolution.


• User Account Management: Create and manage user accounts in various systems, including Active Directory and Office 365.


• Device Management: Oversee the company's fleet of smartphones and laptops through the Mobile Device Management system, arranging repairs when necessary.


• Equipment Diagnosis: Assist in diagnosing and repairing faulty equipment, either directly or by coordinating with 3rd party support companies.


• Project Support: Contribute to IT projects and the implementation of new technologies.


• Ad Hoc Duties: Be prepared to take on other responsibilities expected of a Support Analyst.

Qualifications: A level or degree equivalent in relevant qualification Formal IT-related training and qualifications. Genuine interest in technology.

Benefits: Competitive salary and benefits package Enhanced holiday package Private health Pension Opportunity for career growth and development. Cutting-edge technology and IT resources.

If you're looking to launch or advance your career in IT support and have the qualifications and skills we're seeking, we'd love to hear from you.

Apply today!

What you need to do now

If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.

For the purpose of the Conduct Regulations; when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.