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LIVABILITY NASH COLLEGE

Croydon Road, Hayes, Bromley, Kent BR2 7AG

Exceptional People Deserve Exceptional Staff

Nash College is part of Livability, which is a Leading Christian charity; we provide specialist day education for c. 70 students aged 19 to 25 with a range of complex learning needs, physical disabilities and / or autism with associated behavioural needs.

IT Support Analyst. £26,000 pa, a full-time role, a not school termtime only role.

35 hrs per week.

Are you passionate about people and making a productive difference to others lives to enhance their future opportunities?

Your duties will include:

Respond to and keep service desk tickets up to date.

• Respond to IT incidents, problems and requests resolving them in line with agreed levels of service and to the user’s satisfaction, recording all information as required by local IT processes.


• Support users in using standard office systems and other software in use across Livability Nash College.


• Set-up, maintain and remove user accounts, file sharing and mailboxes as required and in line with audit and security policies and procedures.


• Install and test new software, download and apply updates and patches in line with agreed policy and procedures. Build packages as required.


• Build/configure/install desktop systems, laptops, and mobile devices ensuring user satisfaction.


• Undertake routine monitoring and maintenance tasks including server monitoring. Attend out of hours where necessary to assist in resolving incidents and/or undertake planned maintenance with minimum impact on users.

Applicants should have previous experience within an IT support environment. Experience working in the education sector and knowledge of augmentative and assistive computer equipment and technologies is desirable. A sound understanding of of PC hardware architecture and assembly plus IT support processes and their associated business benefits is essential as are excellent verbal and written communication skills and a strong customer service mind set.

The successful candidate will have a good eye for detail, a methodical approach, with the ability to prioritise and work to deadlines.

Site specific induction, training and CPD is offered along with this role along with the opportunity to undertake professional qualifications.

Livability positively welcomes applications from all sections of the community in which we work. The College is committed to safeguarding and promoting the welfare of its students, and it is the responsibility of all staff and volunteers to share this commitment.

All posts are subject to an enhanced DBS disclosure check.

Closing date for completed applications: 30th October. Livability Education reserves the right to make an earlier appointment.

Interviews: W/C beginning 6th November 2023

If you would like further information, please contact Ian Faragher at iFaragher@livability.org.uk

Livability Nash College is an independent specialist further education college for disabled people aged 19-25.

Based in Hayes, Bromley, the college caters for a range of Special Educational Needs and Disabilities (SEND) including physical, communication and sensory disabilities, medical conditions or autism, in addition to learning disabilities, from severe to profound.

Our approach places a particular emphasis on ‘Learning Through Living’ – personalised learning, facilitating a range of communication needs, and supporting students in the community and with future vocational opportunities. The Course title is ‘Skills for Adult Life’ and runs for three years with an optional fourth year.

Education at Nash College

For students who are not taking qualifications, study programmes focus on high quality work experience, and on non-qualification activity which prepares them well for employment, independent living, being healthy adults and participating in society.” (SEN Code of practice)’.

Nash college offers a four strand provision that is personalised for each student using a content and context that is tailored to personal interests and abilities. Where accreditation is thought to be suitable, courses are selected based on impact, on EHCP outcomes and the provision of education at a level than ensures progression from previous learning for each student.