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I am working with the largest property development business in the UK who are looking to hire a Service Desk Analyst on a permanent basis.

The role is about providing a great user experience, where you will be delivering world class 1 st and 2 nd line support to 400 colleagues nationwide, with the majority being based in Central London. My client operates on a hybrid working environment, requiring the successful candidate to be onsite in London, 4 days per week.

Responsibilities:

• Delivering all services in line with industry best practices (e.g. ITIL principles and framework)


• Educate and encourage users wherever the opportunity arises.


• Liaising with 3rd line and 3 rd parties to find solutions.


• Accurate and up-to-date Asset Management


• Stock Management to ensure supply can meet demand.


• Ownership of the service desk data to drive problem management and continuous improvement.


• Involvement in occasional projects (e.g., deployments of hardware and software)

You will be supporting and troubleshooting for the following main technologies:

• Windows 10


• Active Directory


• x86/x64 architecture


• TCP/IP, DNS, DHCP


• SCCM


• Office365


• SharePoint


• Microsoft Teams and Poly IP phones


• Azure


• Microsoft Intune for mobile device management


• Fresh Service (Service Desk)

My client is looking for the right person who has a strong interest in IT and a desire to learn and progress through the company. As well as this, a solid understanding of incident management is extremely valuable.

If this is something that would be of interest to you, please apply for immediate consideration! (Please note, my client cannot supply sponsorship)