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IT Maintenance Technician Full Time

at OVHcloud London in London (Published at 04-10-2023)




As
Datacenter IT/RUN Maintenance Technician in our Datacenter
in Erith (DA81EW), you will provide level 1 support to datacenter teams, subsidiaries and OVHcloud customers as well as contribute to set up and maintain our datacenters. You will be part of a team of technician that operate 24/7, managed by a Team Leader.




Responsibilities:




Contribute to datacenter systems architecture and ensure 1st level of support


  • Optimize the racks for new servers

  • Connect power and network cables within server and network racks

  • Wire the incoming cables and network within the racks respecting wiring scheme

  • Install / Uninstall servers as required by the DC Team Leader and in accordance with the operational plan

  • Assemble and install computer hardware (assemble / install / upgrade/ update servers)

  • Adhere to health and safety rules and regulatory requirements

  • Escalate incident tickets to Level 2 support where appropriate






Contribute to Datacenter maintenance


  • Complete interventions on the equipment in response to monitoring alerts or customer tickets

  • Upgrade the servers (change obsolete components)

  • Undertake curative maintenance on delivered servers

  • Troubleshoot technical issues using various tools: network, servers

  • Perform regular established maintenance procedures

  • Understand and maintain cabling systems

  • Replace failed networking devices within racks

  • Implement actions to resolve problems related to the server environment

  • Ensure servers are functioning properly via analysis and monitoring

  • Keep asset databases up to date

  • Manage and resolve system failures quickly

  • Assist team members with other relevant maintenance tasks within the Datacenter






Coordinate activity with all 24/7 teams and help improve customer relations


  • Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system

  • Help maintain good customer relations and customer satisfaction on a daily basis

  • Ensure information is shared between maintenance agents and provide reports to the Team Leader

  • Respect the schedule and targets set by the Team Leader





Profile:




  • A keen interest in IT and computer hardware products/components

  • High school diploma or equivalent qualification in electronics / IT / Maintenance

  • A minimum of 2 years’ experience in a similar role

  • Experience of building and maintaining computers

  • Advanced understanding of general maintenance procedures and techniques

  • Effective problem-solving abilities

  • A team player with excellent communication skills

  • Organized, autonomous and adaptable

  • Basic knowledge of computer networking

  • Well-organized person and have the ability to prioritize tasks

  • Customer centric oriented

  • Autonomous

  • Attention to detail and a solution orientated approach

  • Positive, energetic and proactive mindset




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