applicants
Head of IT Service Support
at Octopus London in London (Published at 04-10-2023)
Company Description
At Octopus, we’re entrepreneurs and we’re investors, on a mission to back the people, ideas and industries that will change the world.
We think working here is great, but we’re understandably bias. Click here to explore Life at Octopus.
Job Description
What is in it for you?
In this exciting role you’ll be part of the IT Operations Leadership Team, setting the vision for colleague support at Octopus. You’ll be leading a team, delivering continuous service improvement and outstanding customer service.
The team:
This role reports to the CIO (Chief Information Officer) and sits on the IT Operations Leadership Team. As the IT Support Manager, you’ll be leading a team of Support Staff, Engineers, and other technical professionals, overseeing a team of 15 people.
What will you be doing?
- Oversee all areas of IT Service Delivery including Service Desk, Desktop Support and Desktop Deployment
- Direct report for Team Managers, and oversee a team of 15 people
- Be a champion for your team, providing inclusive leadership that inspires and brings everyone on the journey
- Lead a programme of continuous service improvement that delivers both an ever-improving service and excellent customer experience
- Be a key member of the IT Operations Leadership Team, contributing to the IT Strategy and providing day to day leadership
Qualifications
Ideally you’ll have:
✅ Experience running Service Delivery teams, or have been a senior team leader within a large organisation and now looking for a step up
✅ You know ITIL like the back of your hand, and which bits add the most value
✅ Your Financial Services experience has given you a good working knowledge of the typical tools and systems used within our industry
✅ You get excited about continuous service improvement and customer experience and are passionate about building and leading high-performance teams
✅ In-depth understanding of the best ways to produce, communicate and consume MI (the main system is JIRA)
We encourage you to apply even if you don’t tick every box. What’s the worst that can happen?
This role will evolve as we grow and develop. So, if you are looking for a challenge in a fast paced and dynamic business, we can deliver on that.
Additional Information
What we offer
A competitive salary, bonus, pension and share incentive plan
✈️ Untracked holiday
Hybrid working – most of our people spend 50% of their time in the office
- Anchor (our wellness hub) which includes Headspace, one to one coaching through Wellness Cloud, Digital GP, employee assistance program & more
❤️ Life insurance, critical illness cover and income protection
Private medical insurance for you and your family
Electric vehicle leasing
The option to work overseas up to a month per year
Our Values At our core, we believe that how a company behaves is just as important as what it does. That’s why we chose to become an accredited B Corp (the equivalent of a Fairtrade coffee stamp but for companies) and to change our Articles of Association so that the interests all our stakeholders – employees, customers, communities, environment and shareholders – are considered in every decision we make.
We’re committed to creating a diverse and inclusive employee experience for all. We promote equal opportunities for growth and development regardless of race, gender, religion, sexual orientation, age, disability, or socio-economic background. We believe strongly that teams are at their best when every member of the team feels safe to bring their whole self to work.
