applicants
Associate Engineer, IT Support
at Vimeo London in London (Published at 04-10-2023)
Vimeo's IT Team is searching for an energetic and passionate IT Engineer to help support our fast growing global workforce. The ideal candidate can thrive in a fast-paced, constantly changing environment and bring a fresh perspective to new and existing challenges.
This role will report to the Sr. IT Manager and work with stakeholders across the entire company on ensuring our fellow Vimeo employees are enabled to do their work. This includes educating new employees, granting access to systems and resolving user issues.
What you'll do:
- Respond to trouble tickets from end users ranging from requests for access to hardware issues in a timely manner.
- Triage and escalate issues to appropriate team members and other teams when appropriate.
- Assist with preparation and shipment of employee equipment.
- Office Conference room and workstation maintenance.
- Other duties as assigned.
Skills and knowledge you should possess:
- Clear and concise communication skills.
- 1-3 years of experience supporting employees in a fast-paced environment.
- Experience supporting Google Workspace and Slack.
- Basic knowledge of computer networking/VPN.
- Experience troubleshooting Windows and Mac OS issues.
Bonus points (nice skills to have, but not needed):
- Basic experience using MDM solutions, such as JAMF and Windows Intune.
- A/V capability or experience supporting Conference Rooms.
- Experience using Okta.
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About Us:
Vimeo (NASDAQ:VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to connect better and bring ideas to life. We proudly serve our growing community of nearly 300 million users — from creative storytellers to globally distributed teams at the world's largest companies. Learn more at www.vimeo.com.
Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We're proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.
