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Who are we?

Distributed is a leading Software and Advisory company which rapidly empowers enterprises to build better technology by providing curated access to the world's best development talent through our Talent Cloud. Our model assembles trusted and passionate experts into Elastic Teams that tackle complex challenges, meet deadlines, and deliver quality outcomes.

Distributed provides enterprises access to the top 3% of global development talent through our elite Talent Cloud model, rapidly assembling Elastic Teams of vetted experts to drive technology innovation. Distributed leverages our exclusive network to curate custom Talent Clouds of the most innovative developers, forming targeted Elastic Teams that deliver breakthrough enterprise solutions.

To find out more, head to https://distributed.com/about.

The Role

The IT Support Engineer will work remotely, providing technical support and services for the organisation's systems, tools, and processes. This role includes tasks related to Salesforce administration, user onboarding and offboarding, handling forgotten passwords, data migration, data visualisation, process automation, and occasional junior-level programming tasks.

Responsibilities

• Salesforce Administration:
  
  
  
  • Manage user accounts, permissions, and profiles.
  
  
  • Create and maintain custom objects, fields, and page layouts.
  
  
  • Develop custom reports and dashboards.
  
  
  • Maintain data integrity and ensure adherence to Salesforce best practices.
  
  


• User Onboarding and Offboarding:
  
  
  
  • Set up user accounts, permissions, and access for new employees.
  
  
  • Ensure users have access to necessary systems and tools (e.g. Google Suite, Salesforce).
  
  
  • Remove access to systems and tools for departing employees and transfer information as necessary.
  
  


• Forgotten Password Management:
  
  
  
  • Reset user passwords for various systems and tools (e.g. Google Suite, Salesforce, Azure).
  
  
  • Assist users in setting up strong passwords that adhere to company policies.
    
    
    
    • Help users implement password management tools like 1Password, LastPass, or Google Password Manager, as needed.
    
    
  
  


• Data Migration:
  
  
  
  • Ensure accurate migration of data between systems, including tasks such as data cleaning, transformation, and verification.
  
  
  • Coordinate with stakeholders and identify migration risks and potential data quality issues.
  
  


• Data Visualization:
  
  
  
  • Create and maintain reports and dashboards using tools such as Tableau, Power BI, or Google Data Studio.
  
  
  • Collaborate with stakeholders to identify meaningful data insights and communicate them effectively.
  
  


• Process Automation:
  
  
  
  • Identify manual processes that can be automated using tools like Zapier, Integromat, or Microsoft Power Automate.
  
  
  • Design, develop, and test process automation workflows to improve efficiency and reduce manual errors.
  
  


• Junior-level Programming Tasks:
  
  
  
  • Assist in coding and debugging basic scripts and programs, especially related to automation and integration between different systems.
  
  
  • Maintain and update existing codebases, when necessary.
  
  

Requirements

• Proven experience as an IT Support Specialist or similar in a fast-paced environment.


• Familiarity with APIs and web services (e.g. REST, SOAP).


• Strong analytical and problem-solving abilities.


• Excellent written and verbal communication skills.


• Ability to work remotely, be self-directed, and manage time effectively.

Compensation

• Competitive salary (dependent on experience)


• Performance-related bonus


• Meaningful equity


• Employee pension plan


• Vitality private healthcare


• Learning & Development budget for you to grow professionally


• 34 days of holiday a year (26 days + Bank holidays)


• Access to Bippit, an all-in-one financial wellbeing platform, which includes unlimited 1:1 coaching from a finance professional.


• Work from anywhere in the UK; we're a remote-first company

About us

Distributed is proud to be an equal opportunities employer. Employees and contractors, as well as prospective employees and contractors, will all be treated equally and fairly. Distributed is committed to ensuring no less favourable treatment is experienced by any current or prospective employee because of any of the protected characteristics under the UK Equality Act 2010 or equivalent local equality legislation.

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