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Outpatient Centre Coordinator

Cromwell Hospital, London SW5 0TU

Bank

£14 per hour

Full Time – 37.5 hours per week (Shifts will be on a rota basis Monday to Sunday between the hours of 8am and 8pm but would ideally need you to be available at least Monday to Friday)

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day

Role Overview

As an Outpatient Centre Coordinator, you will facilitate the delivery of high-quality clinical services through the efficient coordination of the activities within the outpatient and urgent care services at the Cromwell Hospital.

What you’ll do:

• To welcome all patients, visitors and consultants to the department in a professional, friendly, courteous and helpful manner, to assist in their patient care and provide the highest standard of customer care.


• To have an efficient telephone manner in order to take and give accurate information.


• To liaise regularly with hospital departments to ensure a smooth patient pathway and experience.


• Co-ordinate patient registration, preparation of outpatient accounts, receipting payment for hospital services and ensure patient payments are in order prior to completion of the episode of care – managing letters of guarantee, liaising with insurance companies and embassies as required.


• Where required, book follow up appointments, diagnostic tests and support the patients onward journey through effective collaboration with hospital teams.


• To ensure costs are entered correctly and patients charged accordingly using the relevant hospital systems.


• To co-ordinate department activities, including patient and referrer liaison tasks.


• To provide basic secretarial support - co-ordinate bookings for procedures with various internal and external hospital departments, assist with filing, coordination of clinics schedules and assist with filing.


• To liaise with patients and referrers regarding clinical procedures and investigations and ensure they are appropriately informed of precautions/risks.

What you’ll bring:

• Administration Background


• Experience in a Healthcare setting would be desirable


• IT Literate


• Good communication and strong interpersonal skills.


• Excellent telephone manner


• Excellent organisational skills.


• Able to work on own initiative, prioritise work and meet deadlines.


• Good timekeeping but prepared to be flexible

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You’ll be eligible for:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell


• Bupa health insurance as a benefit in kind


• An enhanced pension plan and life insurance


• Annual performance-based bonus


• Support with travel costs via a season ticket loan or cycle2work


• Discounted access to online gym sessions through Gympass


• Various other benefits and online discounts


• Free onsite massages as a recognition for your hard work


• Opportunity to participate in our annual awards ceremony

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

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