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To provide a comprehensive administrative service for the complex discharge team across NCL partners.

All activities will underpin the safe and timely discharge of patients. As well as work to reduce patient length of stay.

The role will involve cross site working.

The ability to work on their own initiative as well as within a challenging team environment that is pressured .

Meet strict timescales for the needs of the service.

Receive and process all referrals triggered by the clinical staff.

Capture accurate data across the NCL sites for discharge milestones. This information will be used to produce trends, analysis and reports.

Proficient in Microsoft packages, in particular Excel , provide power point presentations.

Take MDT minutes.

Provide an administrative and secretarial service to the complex discharge team , including maintaining a diary .

To receive incoming calls , prioritising them accordingly and logging patient referrals.

To liaise with internal staff across NCL paediatric ward areas.

Required to order stationery/ equipment using the appropriate system , to raise recquistions and receipt invoices where applicable.
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

• Receive and process all referrals triggered by the clinical staff. To record and monitor the above information on systems/excel sheets so that the referral trail is auditable. The information is also used to produce trends, analysis, and reports at request.


• Receive and follow up on outstanding information through liaising with the wards and other Complex Discharge colleagues. These updates should be discussed with the Complex Discharge Nurses and added to the relevant systems in a clear and concise manner as the information forms part of a clinical record and is also referred to when asked to provide analysis/ reports.


• Provide intelligence on Complex Discharge performance. Work will involve interrogating, collecting/inputting, and maintaining various databases to produce spreadsheet reports for the Complex Discharge team.


• Develop knowledge of the Discharge Management System and use within the everyday role to support discharge planning for patients who have care needs following their acute stay


• Support the daily activities around ‘patient choice’ as directed by the Complex Discharge Specialist Nurses.• Required to provide reports or take minutes as required.


• Provide an administrative and secretarial service to the Complex Discharge Team including maintaining a diary for the Complex Discharge Team.


• Required to order stationery/ equipment required by the team using the appropriate system, to raise requisitions and receipt invoices where applicable. Accurate record keeping is essential.


• To receive all incoming calls, prioritising them accordingly and logging patient referrals when appropriate.


• Participate in the receiving and distribution of all internal and external mail, And logging and/or redirecting as appropriate.


• To maintain and keep up to date an accurate filing system, both paper and electronic, highlighting any anomalies or improvements to the clinical manager.


• To liaise with outside agencies and voluntary organisations on behalf of the Complex Discharge Team, e.g., parents, carers, young people, residential placement Homes, Social Work Area Offices, GPs, Clinical Commissioning Groups, Mental Health Teams, Courts, Police, Patients and Relatives.


• To liaise with internal staff across NCL paediatric ward areas that includes all disciplines.


• In conjunction with the Team Leader to participate in annual appraisal, identify own self-development and training needs.


• Where required, to visit the wards to support discharge planning.