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An exciting opportunity has arisen for an administrator within the CAMHS Crisis & DBT Team.

You will be responsible for supporting the Crisis and DBT Team administratively, using all aspects of Microsoft Word, Excel, Powerpoint and Outlook.

The role does require you to work shifts, covering the hours of 8am to 10pm, including weekends and bank holidays.

• To support staff within the multi-disciplinary team, by providing efficient and effective secretarial and administrative duties


• To be responsible for inputting data onto RIO


• To ensure agreed processes and procedures are in place locally to support the team/service delivery in line with Trust policies and local guidelines.


• To minute/organise/attend a variety of meetings.


• You will be responsible for answering & responding to telephone calls/emails


• Will work closely with other admin colleagues to enable team working and effective cover arrangements are in place.

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

• We’re Kind


• We’re


• We Listen


• We Care

Responsible for the upkeep caseloads, responsible for photocopying, e-mailing; ensuring filtering of all incoming enquiries and draft responses accordingly

Works on own initiative with minimal supervision, with ability to ask for help when required.

Manages and able to prioritise workload.

Responsible for liaising with staff within the team and outside agencies.

Ensures that post/mail is promptly collected, sorted and scanned into RIO according, act on own initiative, where appropriate, in response to incoming mail.

Ensures that the members in the team are briefed in a timely manner, of any changes to systems and/or processes e.g. to ensure that all relevant documentation in relation to meetings, agendas, circulars and changes are readily available and disseminated.

Accurately gathers information, inputs and updates RIO data for audit returns manually or electronically.

Data input within Excel and update accordingly, so post holder must be proficient in the use of Microsoft packages.

Be actively maintaining data quality within RiO.

Contributes ideas to improve efficiency and effectiveness of administrative processes across .

Responsible for booking future appointments where necessary and highlighting any problems e.g. passing on information regarding changes to appointments and DNAs and any specific questions raised by patients etc.

Responsible for ordering stationery, medical supplies for the team and liaising with the relevant suppliers.

Post-holder will be required to interact with different stakeholders, liaise with patients on a daily basis, schedule appointments and organise changes to appointments.

As the first point of contact to the team, post-holder must have experience and ability to relate to patients in a calm manner when they contact the team via telephone and recognise when to escalate queries for appropriate response.

Daily use of computer for inputting data and typing of documents.