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The main purpose of the role is to work as part of the secretarial team in providing administrative and secretarial support to clinicians primarily in processing referrals but also in other aspects of patient care. Process referrals using the e-RS system, DXS or other pathways as appropriate Provide advice to clinicians on appropriate referral pathways Typing of GP letters using the digital dictation system Action patient tasks and ensure prompt turnaround as per surgery protocol Check e-RS worklists during the day for any referrals where advice has been received, any referrals that have been rejected or cancelled, or any referrals that have been deferred Chase up hospital appointments, results and other queries as required by clinicians Deal with patient queries about referrals Deal with emails to the secretarial team Providing patient information to other services as required To take a role in clinical meetings, organising agendas and taking minutes To undertake any other reasonable work when requested to do so by clinicians and the Practice Business Manager