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In this role you will be managing a team of medical secretaries within an Outpatients setting. DHC Outpatients run around 60 clinics per week, across 3 locations and have a variety of specialities, which need varying levels of secretarial support to the Consultants and medical teams. Coordinate actions with other teams to ensure patient treatment is progressed efficiently and effectively. First point of contact for queries, building good relationships with patients and relatives.

Meet expectations for turnaround of typing and sending clinic letters as well as team and individual goals. Regularly reporting on the KPIs for the department and working to foster continuous improvement. Build excellent working relationships within secretarial team, other teams within the Outpatient Department and other organisations including GP practices, healthcare providers, local authorities, social services Managing a team, including handling annual leave requests, absence management, ensuring mandatory training is up to date, recruiting to the department and undertaking staff appraisals. Investigating patient concerns and complaints, and logging incidents on the safety management system (RADAR).

Attend regular interdepartmental meetings, feeding back relevant information to your team, hold bimonthly team meetings. See the attached job description for further details.