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Customer Service Administrator / Administrative Assistant who is passionate about excellent service standards, has excellent communication and administration skills and experience of using Microsoft Packages is required for a well-established health consultancy company.


SALARY: £24,856 - £26,500 per annum + Benefits


LOCATION: London – this is an office-based position (close to Liverpool Street Station)


JOB TYPE: Full-Time, Permanent


WORKING HOURS: 40 hours per week, Monday to Friday 8.30am – 5.30pm

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Administrator / Administrative Assistant who is passionate about excellent service standards, has excellent communication and administration skills and experience of using Microsoft Packages.

Working as a Customer Service Administrator / Administrative Assistant you will work as part of the Primary Care administration team to provide secretarial and admin support to the Service Lead and Team Leader, GPs and other members of the Primary Health Care Team.

As Customer Service Administrator / Administrative Assistant you will provide a high standard of communication in daily contact with patients and all members of the Team.

The role of Customer Service Administrator / Administrative Assistant will be based across two sites, both close to Liverpool Street Station, London.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Provide administrative support to the members of the Primary Care Team, including preparation of clinics, managing clinician diaries and handling clinical notes

Be the first point of contact for patients both face to face and via telephone and email, scheduling appointments and managing enquiries

Organising appointments for patients at both sites. This can include GP appointments, health screens, travel appointments and also remote appointments

Planning/prioritising work daily to ensure that tasks are actioned in line with client service level agreements

Ensuring that all applicable fees are raised within correct timescales to ensure effective billing

Meeting and greeting patients, including checking in for appointments

Managing the team inbox and queries

Managing clinic rooms ensuring sufficient stock at all times

Managing clinician schedules – this includes building of clinic schedules within the patient management system

Preparing medical reports and sharing with patients on their patient portal

Managing recalls to patients

Arranging referrals to other healthcare providers

Carrying out opening clinic checks, such as clinic stock checks, preparing rooms for the day, fridge temperature checks and organising of emergency drugs trolley

Carrying out closing clinic checks, such as removing clinical waste, collecting samples ready for laboratory courier collection, closing up of the clinic and running payment reports

Supporting Service Delivery Manager on CQC compliance

CANDIDATE REQUIREMENTS

Excellent customer service skills and being passionate about excellent service standards

Excellent communication skills both verbal and written

A self-starter who has the ability to work independently and is able to fit in quickly as part of a team

An organised individual, that is able to review current processes and take ownership of their responsibilities

Ability to problem solve effectively

Strong planning and organisation skills

Ability to multi-task and prioritise workload in what can be a pressurised environment

Experience of using Microsoft Packages

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.


JOB REF: AWDO-P11104

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