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About TMF Group UK

TMF UK provides accounting, legal, tax compliance, corporate secretarial and HR and payroll services to help businesses to grow and succeed. Established in 1998, our UK office delivers support in administering transactions with bespoke or multi-jurisdictional requirements, or for those clients going through periods of change or restructuring.

What you will do in the role

• Migration of Clients from the existing Payroll platform to Megapay, including payroll builds, data migration, P/R, client Liaison etc


• Review client contract and/or statement of works on each new appointment to ensure a thorough understanding of the service to be provided, as a part of the on-boarding.


• Work with other TMF departments (Transition, Legal, Sales Horizon etc.) to ensure a smooth transition of services for the client


• Initiate/attend client kick off meetings, client progress meetings Document meetings and share with key stakeholder


• Create client fact finder documents, business requirement documents, project plans, on boarding plans, client payroll procedure document


• Ensure client is kept informed of progress and on-boarding is managed within the agreed timeframes


• Proactively, lead and manage new client on-boarding for clients of all sizes and complexities, utilising team members as appropriate, including explaining TMF requirements, templates


• Ensure data provided to and from client is accurate and timely, maintaining communication with clients on a regular basis and there is adherence to agreed TMF processes


• Work with Horizon and Enate to ensure builds are completed in agreement with go live


• Undertake ongoing reviews of the on-boarding process and automate processes


• Run/review parallel payrolls as required and reporting to ensure the mapping of payroll has been transitioned successfully


• Attend client meetings to ensure BAU handover is successful or to discuss future project work


• Manage additional project work, scope, documentation (Projects such as Building GL’s, new reporting requirements, Interfaces to or from HR or TA systems, setting up employee self service, Mobile App (on Megapay)


• Undertake UAT for system upgrades, EOY Patches etc or New Modules


• Ensure all work in relation to On boarding or Project work is priced and billed


• Constant review of BAU processes to implement automation/best practice, utilising Dashboard metrics etc


• Conduct Root Cause Analysis on client escalations in relation to system or process issues and advise Payroll Manager, Senior SME and Head of UKI Payroll of findings, solutions etc


• Any other duties as deemed appropriate by Management

Requirements

• Experience of on-boarding new clients of all sizes and complexities


• IPASS/CIPP, or equivalent qualification with substantial experience in a fast paced, high volume payroll position,


• A detailed knowledge of Paye As You Earn (including Benefits In Kind) and PRSI/NI,


• Familiarity with Revenue’s Online Service and bank transfer processes,


• Strong knowledge of payroll systems e.g. Megapay Sage Micropay, STAR and Microsoft office packagers and or willingness to learn to use payroll systems


• Super user knowledge of Enate/Horizon


• Excellent written and communication skills, with strong ability to plan ahead and organise themselves.


• Able to articulate and communicate with clients in a concise and professional manner


• Fluency in English is required

Key results Areas & Key Performance Indicators

• Enable smooth on-boarding of new clients each month into the team


• Accurate and timely on-boarding with no disruption to service


• Oversee management of allocated client payrolls and their related recurring annual and day to day tasks


• Support process enhancement and continuous process improvements, utilising systems as required


• Ensure the team’s clients remain fully compliant with relevant local legislation


• Zero Customer escalations / complaints within your team’s span of control


• 100% timely and accurate time writing and productivity in line with personal target within required deadlines


• Contribute towards achieving Team’s Annual Efficiency Target


• 99% Data Entry completeness and accuracy into the local system


• 99% Compliance to Reporting Deadlines


• 100% adherence to ISO27001 Data/information Security & ISAE 3402 protocols