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Medical Receptionist
at The Westwood Surgery London in London (Published at 27-09-2023)
JOB DESCRIPTION JOB TITLE: MEDICAL RECEPTIONIST REPORTS TO: THE PRACTICE MANAGER & PARTNERS Job Summary: The purpose of the role is to: Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies Receptionist Duties and Responsibilities: The duties and responsibilities to be undertaken by members of the Practice administration & reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving Practice workload and staffing levels: Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols. Maintaining and monitoring the Practice appointments system. Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail.
Management of emails Dealing with Telephone calls Deal with patients and visitors enquiries. Taking messages and passing on information Filing and retrieving paperwork New registrations Patient on-line access Processing repeat prescriptions in accordance with Practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Preparation of consulting rooms for sessions including switching on the computers and ensuring that the rooms are tidy and ready for use by the clinicians. Clearing and re-stock consulting rooms as required Providing clerical assistance to Practice staff and visitors as required from time to time, including word/data processing, filing, faxing, photocopying and scanning Monitoring of stationery and other supplies and informing appropriate person when supply is low. Dealing with clinical waste.
As the first point of contact for complaints, advise the patient of the Practice’s complaint procedure. Signpost patients to other services that may meet their needs such as voluntary agencies etc. Act as chaperone for doctors as and when required. Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
Keeping the reception area and waiting room, notice-boards and leaflet dispensers tidy and free from obstructions and clutter. Giving out prescription scripts to patients or their representative once written. Receptionist Rotas management Organise Reception team meeting Frequent updating of waiting room screen loops Messages: Respond to Day book tasks and messages and complete them accordingly. Transfer calls from external doctors to GPs as soon as call is received.
Accurately take and pass on, messages for GPs from patients and other agencies. Record all telephone conversations and at the desk in patients’ record. Deals with visit requests according to Practice policy and inform one of the partners immediately.
Management of emails Dealing with Telephone calls Deal with patients and visitors enquiries. Taking messages and passing on information Filing and retrieving paperwork New registrations Patient on-line access Processing repeat prescriptions in accordance with Practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Preparation of consulting rooms for sessions including switching on the computers and ensuring that the rooms are tidy and ready for use by the clinicians. Clearing and re-stock consulting rooms as required Providing clerical assistance to Practice staff and visitors as required from time to time, including word/data processing, filing, faxing, photocopying and scanning Monitoring of stationery and other supplies and informing appropriate person when supply is low. Dealing with clinical waste.
As the first point of contact for complaints, advise the patient of the Practice’s complaint procedure. Signpost patients to other services that may meet their needs such as voluntary agencies etc. Act as chaperone for doctors as and when required. Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
Keeping the reception area and waiting room, notice-boards and leaflet dispensers tidy and free from obstructions and clutter. Giving out prescription scripts to patients or their representative once written. Receptionist Rotas management Organise Reception team meeting Frequent updating of waiting room screen loops Messages: Respond to Day book tasks and messages and complete them accordingly. Transfer calls from external doctors to GPs as soon as call is received.
Accurately take and pass on, messages for GPs from patients and other agencies. Record all telephone conversations and at the desk in patients’ record. Deals with visit requests according to Practice policy and inform one of the partners immediately.
