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Client Relationship Executive - Membership

£40,000 + 10% bonus

Central London - mainly remote working

My client is an established Membership body growing a new team following a re-structure.

They are looking for a confident relationship builder to support their Client Relationship Directors with coordinating member activies and engagement.

You will have strong project management skills, excellent client services skills and the ability to communicate internally and externally at all levels.


The role:

• Provide end to end service support to drive service improvement internally


• Work closely with Client Relationship Directors and Members to monnitor and support engagement plans and take up of services/products


• Ongoing project management to identify risks, dependencies and mitigation and implement corrective actions


• Manage and report on engagement plans to ensure deadlines and revenue outcomes are acheived


• Establish and maintain relationsuips with Members and stakeholders


• Work collaboratively across the Membership and with external partners to identify and escalate service delivery issues


• Support the Customer Experience team to resolve complex or recurring queries


• Set up and monitor the running of Member's surveys


• Support generation of survey data reports


• Analyse data results fomr surveys to measure performance

Essential requirements:

• Account management/coordination experience


• Excellent project management skills with the ability to manage multiple deadlines


• Strong communication and intepersonal skills


• Ability to analyse and interpret data and produce reports

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EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.


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