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IT Support Specialist Full Time

at Lombard Odier & Cie London in London (Published at 25-09-2023)



A career at the Lombard Odier Group is something to be proud of. Our mission is to protect and grow our clients’ wealth - but not by any means necessary. Sustainability is at the heart of everything we do and we treat our clients’ wealth as if it were our own. We protect our clients’ assets for the long-term using expertise and innovation, all underpinned by our Rethink Everything philosophy. Our colleagues are the foundation of our success. We employ people at different life stages, from graduates to executive level leaders. The one thing they all have in common is that they seek to challenge the status quo, are imaginative and have the ability to offer a fresh perspective.



YOUR MISSION:




  • Provide IT support to Lombard Odier users in London and EMEA offices



  • Manage the support and maintenance of IT Systems within London and EMEA offices.



  • Identify areas of improvement and report together with recommended solutions.



  • High collaboration with the headquarters in Geneva




Software Support:




  • Microsoft Windows 10&11 (AD, UEM, SCCM)



  • Office 365, Teams



  • Mobile Device Management (iOS & Android)



  • Citrix (XenApp, XenDesktop)




Network Support:




  • Managing and Maintaining the Network Infrastructure in London and EMEA Offices under supervision of the Network Team (SD-WAN, SD-Access, wireless Infrastructure)





  • Network Troubleshooting (2nd Level)



  • Maintain and update the network diagram in collaboration with the network team



  • Be the point of contact for London and EMEA Offices




Systems Support:




  • Managing and Maintaining the Systems infrastructure in London and EMEA Offices together with the Systems Team (ESX)



  • Managing and Maintaining the Printing infrastructure in London and EMEA Offices




Hardware Support :




  • Installation of Laptops, Desktops, Servers, Switches



  • Troubleshoot and replace Laptops, Desktops and its components




Operational Management:




  • Update and maintain the Software and Hardware Inventory



  • Assist in the budget process and manage contracts and negotiations with local vendors;



  • Oversee contractor’s installation and maintenance of computer hardware during office moves;



  • Advise users on relevant hardware and software usage;



  • Provide support to the banks Independent Asset Managers in the region;



  • Create, update and maintain documentation, wiki



  • Participate in the implementation & deployment of group projects;



  • Participate in the Business Continuity Plan and be a point of contact in case of BCP invocation.




YOUR PROFILE:




  • Completed Bachelor’s or Master’s degree in Computer Science, or equivalent



  • At least 5 years’ experience in a similar function



  • Excellent knowledge in installing, maintaining and troubleshooting computers running Windows 10 & 11



  • Knowledge of videoconference equipment/solutions (Cisco Webex Room, Microsoft Neat, Microsoft 365, Teams...)



  • Knowledge of application virtualization/deployement (Citrix, Microsoft Exchange, Microsoft App-V, SCCM...)



  • Understanding of latest network technologies (OSI model and Enterprise Network Infrastructure...)



  • Knowledge of mobile devices management (AirWatch)



  • Willingness to continuously learn and high interest in new technologies



  • High readiness to get things done



  • Very good organization skills



  • Ability to work independently and to be a great team player



  • Strong service orientation and excellent communication skills



  • Willingness to travel within EMEA Region;



  • Fluent in English




If you recognise yourself in this description, then please do apply. We look forward to hearing from you.



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