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Service Desk Analyst

Cromwell Hospital, London

Hybrid Working Options Available

Permanent

Up to £30,500 + fantastic benefits

Full time

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way.

Role Overview

The service desk analyst role is the first point of contact for IT related incidents reported into the IT support function within the department. The role holder will be involved in the resolution of both hardware and software related IT incidents and will provide escalation paths to the 2nd and 3rd line IT support functions where required

What you’ll do:

• Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software ServiceNow.


• Become familiar with helpdesk policies and services.


• Become familiar with every team within the IT department and collaborate well to solve more complex problems.


• Be willing to work on other duties as assigned by the IT Service Manager and IT Service Desk Team Lead.


• To provide technical support via remote access, answering support queries and tickets onsite or via phone or email.


• To maintain the gold standard of customer service for all support queries and always adhere to all service management principles.

What you’ll bring:

• Working knowledge of Active Directory


• Working knowledge of Office 365


• Working knowledge of hardware troubleshooting


• Light networking knowledge


• Good understanding of VoIP phone systems and mobile telephony


• Understanding of ITIL

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You’ll be eligible for:

• One off Golden Handshake payment (T’s and C’s apply)


• Payment of Professional Registration fees


• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell


• Bupa health insurance as a benefit in kind


• An enhanced pension plan and life insurance


• Annual performance-based bonus


• Support with travel costs via a season ticket loan or cycle2work


• Discounted access to online gym sessions through Gympass


• Various other benefits and online discounts


• Free onsite massages as a recognition for your hard work


• Opportunity to participate in our annual awards ceremony

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

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