applicants
Senior Desktop Support Technician - Trade Floor
at Commonwealth Bank London in London (Published at 25-09-2023)
See yourself in our team:
At CommBank, we never lose sight of the role we play in other people’s financial wellbeing.
Our focus is to help people and businesses move forward, to progress. To make the right financial decisions and achieve their dreams, targets and aspirations.
Each of us globally is dedicated to offering outstanding service, excellent advice and intuitive solutions to help our customers manage their finances in the ways they want to.
Regardless of where you work within our organisation, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work. Together we can achieve great things.
The role will entail 2 shifts, from 7am – 3pm and 11am - 7pm on alternating weeks. You will be part of a 12 person local technology team, Please note that there will be some occasional weekend work and bank holidays support cover.
Please note that this is a 5 day a week on-site support role, and there will not be scope for remote work.
Your Impact and Contribution
Installing, configuring, and maintaining hardware and software on trader desks and non-trading desks.
Troubleshooting technical issues, including hardware and OS/core app software problems, connectivity issues, and security driven issues.
Providing technical support for trading applications and software, including Bloomberg, Reuters, and other financial software.
Responding to and resolving technical issues in a timely and efficient manner to minimize downtime and disruptions on the trading floor
Incident management and problem management at a branch level.
Coordinating with other IT staff members, in London, other international centres and head office in Australia, in order to resolve complex technical issues that require escalation.
Documenting support issues and resolutions to maintain accurate records and to help identify trends and areas for improvement.
Providing training and guidance to traders and other staff members on how to use technology and software effectively.
Maintaining and updating asset management systems and inventories for hardware.
Lifecycle management of hardware and software components.
Project deliveries for branch end user services.
Desktop Moves and changes.
PC and laptops builds, deployments, wipes and disposals.
Basic network troubleshooting.
ServiceNow ticket logging and management.
Assisting with Technical support escalations from smaller Amsterdam Office local IT support.
We are interested in hearing from you, if you have:
Strong ability to communicate effectively with traders and other staff members from junior staff to C-suite executives.
Committed to own issues end to end and to deliver the highest quality service in a fast-paced environment.
Committed to constant service improvement.
Willingness to step beyond the role occasionally to help colleagues in other IT teams deliver outcomes.
Minimum 3 years Desktop support experience in an environment where a wide range of technologies are supported.
Financial institution or Insurance company experience preferred.
ITIL Foundation or above certification.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Advertising End Date: 04/10/2023
