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IT First Line Support - City Law firm - MUST have worked in a Law firm previously or a Legal MSP. 35 - 40k - Hybrid role - Office and WFH

We are looking to recruit an energetic and confident individual to join the IT Department, working 11am to 7pm Monday to Friday with flexibility to work in the office and from home. There is also some flexibility with the hours.

The Individual

Must be a confident, enthusiastic individual, with good interpersonal skills, who can communicate with members of the law firm at all levels.

Multi-tasking is essential and we require someone who is a good team player.

Ability to work on own initiative and be proactive in problem solving,

The individual will be required to:

Key Tasks

• Provide top-level quality customer service in person and via telephone/email.


• Assist employees with IT hardware and software issues including the company’s case management system, computer networking, video conferencing etc.


• Provide solutions to desktop, mobile and system problems, diagnose and solve hardware/software incidents/problems.


• Maintain and administer users on the video conferencing and IP telephone systems.


• Will be responsible for moving hardware to new locations within the London offices and be able to navigate a comms cabinet to ensure devices are patched into the correct network switches.


• Will be responsible for installing and maintaining printers and replenishing toners.


• Establish and maintain a healthy working relationship with the business and third party suppliers as the successful candidate will be the on-site liaison for our external third party support.


• Create and maintain users in Active Directory


• Able to troubleshoot document production in Microsoft Word, PDF, Excel etc.


• Understands and promotes GDPR compliance by staff.


• Understands and adheres to IT security principles.

The Department

The IT Department is a dynamic and robust team working together to satisfy all of the firm’s IT needs. The role offers the successful candidate the opportunity to gain experience in a wide range of IT specialities and to have an active role in contributing to the progressive evolution of the firm's IT systems and services.

Our offices are spread over five separate buildings within New Square so a good deal of walking and climbing stairs is a necessary part of the job.

Location: City of London Industry: IT Salary: £35000 - £40000 per annum + + Excellent Benefits Position Type: Permanent Ref: frstline 3 years

Andy Evenden 01708 716880