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Graduate IT Support Analyst Full Time

at Agile Recruit London in London (Published at 25-09-2023)



Job description



Desktop Support 9 – 5pm, office based SW London


This IT Support role will find you directly supporting a global team of business users in the media sector. It's a chance to join a very stable, dynamic and sporty business at their plush Chiswick offices.


General responsibilities for the IT Support Engineer



  • Monitor the Helpdesk system for inbound issues & ensure all issues are logged and documented

  • Provide daily support on Microsoft 365 and Windows, take part in upgrade projects

  • Learn to follow information security protocols

  • Troubleshoot network connectivity problems

  • Willingness to recognize and recommend changes to support procedures and user guidance as part of ongoing improvement

  • Opportunity to support different locations


Skills that you'll bring:



  • Previous experience in a level one or two IT support role

  • A good knowledge of Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration

  • Remote access and VPN Configuration and Administration

  • Some experience with macOS, and iOS platforms would be useful

  • The ability to set up and support mobile devices and desktop telecommunications


In return, you'll be joining a leading media tech company offering a comprehensive benefits package, great perks and scope to progress your career. For more information, or to apply, please submit your CV today.




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