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Graduate IT Support Analyst
at Agile Recruit London in London (Published at 25-09-2023)
Job description
Desktop Support 9 – 5pm, office based SW London
This IT Support role will find you directly supporting a global team of business users in the media sector. It's a chance to join a very stable, dynamic and sporty business at their plush Chiswick offices.
General responsibilities for the IT Support Engineer
- Monitor the Helpdesk system for inbound issues & ensure all issues are logged and documented
- Provide daily support on Microsoft 365 and Windows, take part in upgrade projects
- Learn to follow information security protocols
- Troubleshoot network connectivity problems
- Willingness to recognize and recommend changes to support procedures and user guidance as part of ongoing improvement
- Opportunity to support different locations
Skills that you'll bring:
- Previous experience in a level one or two IT support role
- A good knowledge of Microsoft Azure Active Directory & Microsoft O365 Admin, including user account administration
- Remote access and VPN Configuration and Administration
- Some experience with macOS, and iOS platforms would be useful
- The ability to set up and support mobile devices and desktop telecommunications
In return, you'll be joining a leading media tech company offering a comprehensive benefits package, great perks and scope to progress your career. For more information, or to apply, please submit your CV today.
