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Service Desk Analyst

London

Group IT / North Atlantic

Monday to Friday, 37.5 hours per week

Permanent

On-Site

An exciting opportunity to join our IT team of six, providing exceptional customer service and technical support to end users in the North Atlantic region. You will need to be skilled in troubleshooting and resolving a wide range of technical issues in a timely manner.

Some of the things you’ll be doing:

Technical Attributes

• Provide support for all office hardware including printers, faxes, PCs, Thin Client terminals and mobile devices and escalate as appropriate where a resolution cannot be provided

Client Care

• Provide IT support and advice to end users via telephone and by email


• Ensure calls are responded to within the agreed service levels


• As necessary work outside of the role to meet client needs


• Provide support and information on audit requests and where necessary carry out tasks to meet the requirements of all IT audits


• Work within the agreed IT Governance framework to ensure adherence to group policies and procedures

People & Team

• Provide support and set up for presentations, video conferencing and telephone conferencing


• Ensure that all IT Hardware are fit for purpose and conform to Intertrust IT standards


• Adhere to IT procedures for user account management, ensuring that accounts are established, maintained and disabled as appropriate


• Manage the physical set up and relocation of work stations


• Ensure that the Service Delivery Manager is consulted regarding on going IT Issues and training related support calls


• Update and maintain relevant IT support documentation

Financials

• Complete daily procedures and work within the agreed Service Delivery Guidelines
Make recommendations on replacement hardware within the service delivery remit

What technical skills, experience, and qualifications do you need?

• Proven good organisational skills, with a disciplined approach to documentation


• A demonstrated highly professional self-starter with the ability to take on responsibility


• Proven experience of working under pressure and to tight deadlines


• Demonstrated excellent interpersonal and communication skills


• Strong customer service focus with a desire to deliver a high quality service


• Experience of working within a fast-paced team environment


• Proven knowledge and understanding of PC Networking, Microsoft applications and operating systems and thin client technology


• Demonstrate practical approach to problem solving

Preferred Qualifications:

• ITIL Foundation certificate or working towards this qualification is desirable
Working toward A+ or MCITP qualification (or other relative qualifications) or working towards would be advantageous

Why work with CSC?

We’re always looking ahead, finding ways to improve and anticipate the future needs of our clients. Curiosity fuels our innovation, and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.

CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people.


• We have been voted a Top Workplace every year since 2006.


• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.


• Employees are eligible for success sharing, bonus, or commission plans based on role and individual performance.
CSC offers a competitive and comprehensive benefits package as part of your Total Rewards that includes annual leave, tuition reimbursement, employee referral bonuses, and more.

About us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

CSC is committed to creating a diverse and growth-oriented environment where everyone is valued and respected. CSC offers challenging career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications .