0
applicants
Help Desk Technician
at MRI Software London in London (Published at 25-09-2023)
From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.
Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.
And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.
We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we
operate
a hybrid working model with 3 days of working from home per week. This role is based in the London office.
Help Desk Analyst will respond to user inquiries, diagnose and troubleshoot technical issues, and provide solutions to ensure minimal disruption to workflow. Help desk analysts will also work supporting company server and hardware infrastructure, software for this hardware, and ensure that all meeting and desk facilities are well maintained.
RESPONSIBILITIES:
Provide technical support and assistance to end-users via our internal ticketing system, in person, phone, email, and remote access tools.
Diagnose and resolve hardware, software, network, and system-related issues promptly and efficiently within SLA timescales.
Log and track support tickets in the helpdesk ticketing system, ensuring accurate documentation and timely resolution.
Escalate incidents to vendors or senior management where required.
Install, configure, and maintain servers, desktops, laptops, printers, and other peripherals.
Setup, support and maintain meeting rooms and other audio-visual equipment for meetings and presentations.
Support off-site AV and company hardware during presentations and conferences where required.
Manage user accounts, permissions, and access rights within Active Directory and appropriate MRI approved software products.
Assist in the deployment and maintenance of software applications and updates.
Collaborate with other teams to identify and resolve recurring technical issues.
Conduct hardware and software inventory management, including asset tracking and providing information for procurement.
Perform system backups and assist in disaster recovery efforts.
Assist with internal or external audits where required.
Contribute to the development and maintenance of IT documentation, knowledge base articles, and user guides.
Stay up to date with the latest technology trends and provide recommendations for continuous improvement.
KNOWLEDGE / BACKGROUND EXPERIENCE
Minimum of 4 years’ experience (or equivalent schooling) in a Help Desk, system administrator, or customer service role.
Excellent knowledge of Windows and Mac operating systems.
Proficiency in Microsoft Office Suite and other common business applications.
Familiarity with Active Directory, group policies, and user account management.
Basic knowledge of TCP/IP networking, DNS, DHCP, and VPN concepts.
Strong understanding of computer hardware, software, networks, and peripherals.
Knowledge of cabling and termination standards and experience working with Cat 5, Cat 5e and Cat 6 fibre terminations.
Experience with helpdesk ticketing systems and remote support tools.
Strong troubleshooting and problem-solving skills with the ability to analyze and resolve technical issues efficiently.
Excellent communication and interpersonal skills, with a customer-oriented approach.
Ability to work independently and collaboratively within a team environment.
A proactive and self-motivated attitude, with a strong commitment to delivering high-quality technical support.
Applies effective time management skills and can handle multiple tasks or projects effectively.
Relevant industry certifications (e.g., CompTIA A+, Microsoft Certified Professional) will be an advantage.
Experience with current Internet Technologies/ protocols (TCP/IP, XML, HTTP, HTTPS, SFTP, and Application Servers) a plus.
We’re obsessed with making this the best job you’ve ever had!
We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:
Join our employee-led groups to maximise your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group.
Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan.
Invest in our competitive Personal Pension plan and help set you up for your future.
Big on family? So are we! We understand family is important and being able to spend quality time with your family as it grows is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s).
Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, and finish early 6 times a year with our ‘Flexi’ scheme.
Income Protection Plans give you the peace of mind you deserve.
Further your professional development and growth with our generous Tuition Reimbursement Schemes.
Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!
MRI continues to
strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.
Amazing growth takes amazing employees. Are you up to the challenge?
We know the
confidence gap
and
imposter syndrome
can get in the way of meeting remarkable candidates, so please
don’t
hesitate to apply —
we’d
love to hear from you!
As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.
Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.
