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Junior HelpDesk / Support Desk Specialist
at TransPerfect London in London (Published at 25-09-2023)
TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
Description:
We are currently seeking an energetic individual to work full-time in our London office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 0 to 3 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.
Responsibilities include:
- Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
- Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
- Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
- Adhere to procedures for logging, reporting and monitoring helpdesk requests. Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building
Required Skills:
- Excellent written and verbal English communication skills
- Strong interpersonal skills and ability to interact favourably with a wide variety of people
- Highly self-motivated and with reasoning skills
- Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10)
- Knowledge of Mac OS X is desirable
- Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
- Knowledge of Antivirus and Spyware removal techniques
- Ability to quickly diagnose and fix problems
- Ability to articulate and maintain attention to technical details
- Ability to open a computer and replace defective components
- Desire to learn new skills
- Ability to follow through and document issues as well as resolutions
- Be able to work in a team-oriented, collaborative environment
Join our innovative, achievement-driven culture, and you will discover lasting rewards and the opportunity to take your career further than you can imagine. Apply Now!
