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We have a great opportunity to develop your service desk support skills and experience and play a key role in a high-quality IT support team.

You will be the initial point of contact for many of our reported IT incidents and requests as well as help to maintain our IT administration systems accurately.

Your key responsibilities will include:

• Logging and resolving IT incidents and service requests via the IT service desk


• Providing courteous telephone and face to face support


• Supporting and troubleshooting all desktops, laptops, networking (wired and wireless), printers, scanners, applications and mobile devices throughout the business


• Carrying out various network administration tasks, such as creating user logins, mailboxes, telephone extensions and hardware provision


• Using Office 365 portal to manage our Exchange, Microsoft Teams and Teams-based telephony environment


• Supporting remote workers and remote working tools such as VPN and Citrix


• Assisting with Dynamics (CRM), and SharePoint related issues

About you

We are willing to develop somebody into this role, therefore a lack of experience is not a barrier if you have an aptitude for IT. Ideally, you will also have:

• A demonstratable aptitude for delivering high quality customer service.


• Aptitude, demonstrated self-learning or experience in IT support disciplines.


• Aptitude, demonstrated self-learning or experience in portal-based administration tools, such as Office 365 administration.


• Experience with computer hardware, software, and peripherals.

About Us

Our primary purpose is to protect patient safety and maintain public confidence in dental services. To achieve this, we register qualified dental professionals, set standards for the dental team, investigate complaints about dental professionals' fitness to practise, and work to ensure the quality of dental education.

Our work matters and so do our people. We are committed to providing a working environment that embraces and values diversity and inclusion by recruiting and strengthening our teams with team members from different backgrounds, life experiences and viewpoints. Equality and diversity are not just words, they are what makes our teams strong and able to deliver. We want to be champions of diversity and to have a sense of belonging in the workplace, where everybody has the chance to contribute and to share what is important to them.

To reward you for your hard work and commitment, we offer an attractive benefits package that includes:

• Pension contributions up to 10%


• 25 days’ annual leave (plus bank holidays)


• 28 days holiday after 2 years of service


• Life assurance and income protection


• Staff discounts

How To Apply

Candidates are asked to ensure that they provide a personal statement/cover letter confirming how they believe they meet the key criteria above, together with their curriculum vitae.

For further details about the role and to apply please click the apply button.

Interviews will be held in person at our Wimpole Street office, on the week commencing 9 October 2023.

Please no agencies unless instructed otherwise.

Closing date: 23:59 on 28 September 2023.

Job Types: Permanent, Full-time

Salary: £27,938.00-£32,866.00 per year

Work Location: In person