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Location: Remote
Salary: £36,00-£39,000 (DOE)
38.5 hours per week – three days 7.5 hours, two days 8 hours

Benefits

• 29 days annual leave, including statutory bank holidays
• Additional birthday holiday
• Holiday Purchase Scheme (on completion of probation period)
• Employee Benefits Scheme, including confidential counselling and 24/7 GP
• Company events and functions
• Free food days
• Free parking
• Close to shops and amenities

• To act as a technical vehicle construction and repair expert.
• To provide assistance and support and develop the skills, knowledge and experienceof Vizion office team so they become more efficient and effective.
• To carry out image-based desk top inspections and provide authority to independentand vehicle manufacturer repairers to agreed tolerance levels.
• To review cases of complaints involving technical vehicle construction and repairissues and provide guidance and recommendation on the best course of action.
• To conduct regular sample audit of the repair network based on Vizion's Repairer Audit Policy in relation to correct claim circumstances, method, and cost of repair.

• Improve knowledge of colleagues.
• Share knowledge and best practice.
• Desk based image assessment inspections.
• Technical complaint management.
• Resolution of escalated technical cases.
• Repair network audit and recommendation.
• Continual improvement of all measures.
• Resolution of escalated technical cases.
• Develop solid and productive working relations.
• Competent knowledge of Vizion working practice.
• Work co-operatively and collaboratively.
• Implement new initiatives.
• Eliminate waste, mistakes, and errors.
• Build quality into systems of working.
• Minimise total cost by limiting variation.
• Promote quality and pride in workmanship.
• Ensure all records are maintained.
• Implement and promote Vizion values.
• Application of regulations, esp. DPA.

Essential

• IMI VDA - AQP accredited or working towards.
• A member (or working towards) Institute of Automotive Engineer Assessors.
• Insurance principles.
• Effective Negotiation skills.
• Ability to Accurately Audit.
• Up to date Industry and Market Awareness.
• Proficient in Microsoft Products (Word, Excel, PowerPoint).
• Articulate clear speech.
• knowledge or have used Audatex, HPI, Glass and CAP products.
• Clear written communication skills.
• Good organisation and time management.
• Ability to present data with meaning.
• Ability to present to large groups.
• Experienced, aware and compassionate.

Desirable

• Vizion Products (Cortex, Retina, etc.).
• Autoflow Products.

To apply, please send a copy of your CV and covering letter to recruitment@vizionnetwork.co.uk