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IT First Line Support
at Colas Other in Other (Published at 31-03-2025)
Purpose of the Role
The role entails the day-to-day providing IT support at a first line level to internal customers.
Person Specification
The candidate will be a team player with a flexible and dynamic approach to solving problems and designing solutions.
- Able to generate innovative solutions in work situations
- Utilize all work based opportunities to develop and progress within job role
- A proven ability to work independently using your initiative
- Good Documentation skills for regular updating of procedures, processes, change management, and Project updates
- Experience in working in a busy and demanding office type environment on their own or as part of a team
Key Responsibilities
- Taking and logging of calls on ServiceNow
- Creating/deleting/updating of user accounts
- IT ordering including renewals of licenses and software agreements authorized by the IT Director
- Control and match invoices and scan all documentation
- Maintain Asset and software database
- Update and maintain software license database
- Manage starter/leaver process from an IT perspective
- Manage and chase IT assets (Laptops, PCs, Smartphones, Printers etc. from staffwho have left etc)
- Scanning of order forms/user forms and other important documents
- Create and manage IT internal business procedures as guided by the IT team
- Maintain department procedures/processes/forms etc (User creation etc –Guided by the IT Team)
- Any other reasonable duties as required from time to time.
What We Offer
- Competitive Salary
- 26 days Annual Leave
- Industry leading Life Assurance
- Healthcare Cash Plan
- Wellbeing Employee Assistant Programme
- Pension Scheme
- Eye Care Vouchers
- Long Service Award
- Season Ticket Loan
- Occupational Health Service
