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IT Operations Intern

About QS

QS is the world leader in higher education services, analytics, insights and intelligence. From consultancy to student mobility, academic partnerships to branding solutions, our services power both institutional and individual success.

We’re behind the world’s most widely read university rankings (Meltwater 2023). Our QS World University Rankings® reach hundreds of millions, shaping decisions and guiding futures.

Since launching in 1990, our impact and influence have only grown. Today, we work with more than 2,000 of the world’s leading higher education institutions, over 12,000 employers, and governments seeking change and socioeconomic development through higher education.

Join QS and you’ll join an 800-strong community of problem-solvers, creators, collaborators and change-makers based in 40+ countries and 11 international offices, including Australia, Malaysia, India, Romania, Singapore, France, Germany, the USA and our headquarters in London.

With every talented new hire, business acquisition and bold initiative, we’re strengthening our reach and delivering even greater value to institutions and learners worldwide. Are you ready to shape the future of higher education?

What inspires us?

At QS, we believe that work should empower you. That’s why we foster a flexible working environment that encourages every employee to own their career whilst flourishing personally and professionally. Our company values underpin everything we do – we collaborate, respect and support each other.

It’s our mission to empower motivated people around the world to fulfil their potential through higher education, ensuring that everyone has access to opportunities that change lives.

Our diversity makes us stronger. By sharing our experiences, we learn from one another and achieve more together, driving progress across the sector.

At QS, you’ll be responsible for implementing real change in the international higher education landscape. You’ll take on meaningful challenges that see a positive impact across the business and the wider sector.

We’re confident you’ll feel right at home here. QS was named as one of Newsweek’s Top 100 Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. And as a gold-accredited Investors in People organisation – putting us among the top 28% of workplaces globally – it’s official: QS is a place where everyone can thrive.

The role

As an IT Operations Intern at QS, you'll support critical IT functions that ensure the smooth operation and enhancement of our systems across the EMEA region.

You'll be deeply involved in optimising AV configurations, asset management, and security updates, playing a vital role in overcoming IT backlogs.

This internship provides a unique opportunity to learn and contribute to IT processes that connect QS's global community of learners and educators.

If you are enthusiastic about IT and committed to enhancing operational efficiency, this position is your avenue to meaningful engagement in the educational technology field.

Role responsibilities

We are seeking a dynamic IT Operations Intern to join our IT team at the London office. The ideal candidate will have a strong interest in IT systems, asset management, and user support.

• Support AV Systems: Reconfigure and troubleshoot AV systems in meeting rooms to resolve existing issues and optimise performance.
• Guide Development: Assist in creating or updating user-friendly guides for AV room devices and in-office resources.
• Asset Life Cycle Management: Identify obsolete and unused assets, ensure their environmentally responsible disposal, and help manage the integration of new assets into inventory.
• Asset Management and Compliance: Update and maintain asset tags and hostnames, ensuring accuracy with QS asset identifiers and compliance with internal policies.
• Policy Documentation: Collaborate on developing comprehensive policies and procedures to streamline IT operations.
Cross-Functional Collaboration: Work closely with IT specialists and other stakeholders to ensure our systems align with organisational goals.

Key skills and experience

• Enrolled in, or recently completed, a Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Basic understanding of information technology systems and asset management practices.
• Excellent analytical, problem-solving, and organizational skills.
• Strong communication skills, with the ability to collaborate effectively with team members and other departments.
• Demonstrated enthusiasm for learning and adapting to new technologies and IT operations.
Strong commitment to environmental responsibility and sustainable practices, especially in asset disposal.

This internship offers the chance to gain hands-on experience in IT operations and make a significant contribution to the efficiency and effectiveness of our educational technology services.