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Details

Reference number

397216

Salary

£26,235 A shift allowance of 20% and weekend premium rates of pay are payable for this role. A Civil Service Pension with an employer contribution of 28.97% GBP

Job grade

Administrative Officer

Contract type

Permanent

Business area

MOD - Strategic Command

Type of role

Information Technology
Operational Delivery
Other

Working pattern

Full-time, Shift working

Number of jobs available

1

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location

HMNB Clyde, Helensburgh, G84 8HL

About the job

Job summary

Defence Digital ensures our Armed Forces remain among the most technologically advanced in the world. We do this by putting innovative and effective technology into the hands of over 200,000 users, from the boardroom to the front line.

We lead on cutting-edge data science, automation, and cyber security at scale. Our mission goes beyond the battlefield by leading humanitarian efforts and driving digital innovation that impacts lives across the globe.

Defence Digital forms part of Strategic Command which manages the MOD’s joint capabilities for the Army, RAF, and Royal Navy.

• Watch to find out more about what we do.

Passionate about using your skills to make a critical difference? Your next career move could be here.

Job description

High Grade Messaging (HGM) forms part of the team structure providing 24/7/365 service delivery, to a select customer base within the UK and overseas.

As a Service Desk Analyst, you’ll be within the team responsible for undertaking 24/7 management of a Message Handling System (MHS) and the ‘Approach and Use’ at the Communications Centre (Commcen) Faslane.

You’ll be part of a 16 person, 24/7, shift-working team, supporting the delivery of HGM across defence, advising of delays/issues in relation to the reception and delivery of formal signal messages, and maintaining controlled access to the Commcen.

High Grade Messaging is being replaced by Military Messaging, with service transition work already underway.

Responsibilities

• Processing formal signal messages for input into our IT MHS, taking ownership of signals from originators via approved IT media and ensuring they conform to procedural rules. Be responsible for ensuring the timely distribution of signal messages, precedence priority and above, including during silent hours.
• Recording and determining the transmission path and forward for preparation; monitoring and vetting out-of-hours signal traffic and call-out where necessary, monitoring and reporting message irregularities and equipment faults appropriately.
• Managing the signal process by recording and distributing messages, according to protective marking and ‘Descriptors’, whilst maintaining the protected document register.
• Preparing the special handling signals or material for onward delivery, by means of suitably cleared IT MHS, initiating service action as required.
• Managing the publication of instructions and guidance presented in Standing Orders, Security Orders, Operator Instructions, Local Orders and Communications publications.
• Ensure the timely filling of all bid equipment at crypto key material changeovers and any corresponding accounting and destruction. Maintaining records of a controlled access to Commcen, in accordance with local instructions and requirements.
• Supporting the Commcen Manager by taking on additional roles such as Deputy Unit Security Officer / IT Security Officer / Terminal Area Security Officer, Assistant Health and Safety and Building Controller, as required.

Person specification

This role would be suitable for someone with experience of service delivery, management of Service Level Agreements and knowledge of IT security.

To be successful in this role, you’ll need:

• Experience of supporting a busy and diverse team and able to multitask and prioritise when faced with competing deadlines.
• The ability to build and maintain strong working relationships.
• Great communication skills, both verbal and written.
• Ability to quickly assess information and make credible recommendations at pace.

We have fantastic learning and development programmes to gain externally recognised qualifications and if not held already, opportunity will be provided to gain the following when in post:

• ITIL Foundation

Additional details

The successful applicants will be part of a 16-person team, which operates a 1 in 4 shift roster: 4 shifts on - 2 days, 2 nights, 4 days off pattern.

Working hours: 24/7 shift work - 2 x 12-hour days, 2 x 12-hour nights, followed by 4 days off.

All shifts will have mandatory start and finish times, details will be provided at the interview stage.

There may be a requirement to travel to meetings or attend training courses within the UK. This job role is not suitable for hybrid working.

As High Grade Messaging (HGM) is a critical service in Defence, Reservists must be aware that HGM will take priority above most routine Reservist activities.

If not already held, successful candidates will be required to undergo DV clearance. Please note, this position is open to sole UK Nationals only.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Delivering at Pace
• Communicating and Influencing
• Working Together
• Making Effective Decisions
• Managing a Quality Service

Benefits

Alongside your salary of £26,235, Ministry of Defence contributes £7,600 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Our benefits include:

• Learning and development tailored to your role with a dedicated minimum of 5 days per year
• 25 days paid annual leave rising (by 1 day per year) to 30 days upon completion of five years’ service
• Ability to roll up to 10 days annual leave per year
• In addition to eight public holidays per year, you will also receive leave for HM The King’s birthday
• A Civil Service pension
• Parental and Adoption Leave
• Discounts on a range of services within and external to the civil service – Defence Discount Service, Civil Service societies for Sports and Leisure, Healthcare, Insurance, Motoring, Company discounts with Virgin, Vodafone, and Microsoft Office.
• In year rewards and ‘thank you’ schemes such as vouchers and gift cards
• A culture encouraging inclusion and diversity
• Find out more here - Discovermybenefits

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

An opportunity to be considered for Reward and Recognition - £250-£5000 per year.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Equality and Diversity

Our people are at the heart of everything we do at Defence Digital. It’s vital that our workforce reflects the diversity of both our audience and the wider society in the UK, so we’re proud to be an equal opportunities employer and we actively seek candidates from diverse backgrounds and communities. We also recognise the importance of a good work life balance, so we do everything we can to accommodate flexible working, including part-time and job shares for all our roles. Please just let us know in your application or at any stage throughout the process if this is something you want to explore.

Defence Digital operates an organisation model in which every individual belongs to a Government Profession. The successful applicant will be posted into one of the defined Government Professions on Standard Terms of Reference for the grade. Defence Digital reserves the right to move individuals between roles, within their allocated profession, to meet the needs of the business and in support of agile resourcing.

Strategic Command is going through a significant transformation programme which aims to improve the way the Command conducts its business and delivers for Defence and the nation. As a consequence of this, all posts within Strategic Command Headquarters and in time the wider organisation, are/will be subject to review and potential changes as we continuously improve across the period of the transformation programme. These changes may be minor or could be more substantive and will generate new opportunities. Throughout, the Command’s transformation programme is committed to following the MOD’s framework on managing and supporting people through the change process and places an emphasis on early and open consultation and engagement with the Command’s personnel and Trade Unions.

Things you need to know

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

To apply, please complete the CV template provided on the CS Jobs dashboard. The sift will be conducted on your CV, assessed against your relevant skills, knowledge and experience for the role and on your personal statement.

It is essential that all applicants provide a personal statement (max. 1250 words), which will be assessed against your responses to the questions listed below. Each one will be scored 1-7 and make up part of your overall score to assess your suitability to be invited to interview:

1. Describe your experience of working within a service delivery, or similar, environment.

2. Explain your experience of working as part of a team to deliver outcomes.

3. Provide an example of when you have used your communication skills effectively in the workplace.

Interviews

We'll assess you against these behaviours during the interview process:

• Leadership
• Delivering at Pace
• Communicating & Influencing
• Working Together
• Making Effective Decisions
• Managing a Quality Service

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .

As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting .

See our vetting charter . People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Defence Digital Talent Acquisition Team
• Email : ukstratcomdd-hr-talentacqdel@mod.gov.uk

Recruitment team

• Email : DBSCivPers-ResourcingTeam3@mod.gov.uk

Further information

Please ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc.gov.uk.