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Role: Director of Service Charge Accounting

Location: London (travel to other sites as/ when required)

Salary: Competitive Salary and benefits package

Contract: Permanent

Hours: Monday to Friday – 9am to 5pm (35 hours per week)

Why FirstPort?

FirstPort, are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.

By joining us as a Director of Service Charge Accounting, you will play a pivotal role in achieving our vision:

• Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers.
• Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
• Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
• A Future of Opportunity: Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.

At the core of everything we do are our leadership principles:

• Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers
• Consistent: We deliver dependable results, building trust with customers and colleagues.
• Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
• Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.

Your Role, Your Impact

As the Director of Service Charge Accounting, you will be focusing on continuous improvement to meet customer needs, enhance efficiency, and improve service delivery. The position offers an opportunity to drive process enhancements and elevate service quality, contributing to the company's future success. FirstPort aims to professionalize its service delivery and set industry standards through collaboration with trade associations, developers, and institutional landlords.

You will lead a team of service charge accounting managers, accountants, and administrators, ensuring efficient service for internal and external customers and contractors. This includes driving innovation, improving processes, and managing BAU financial service charge delivery, with a focus on resolving financial inquiries and complaints proactively.

Key Responsibilities:

• Develop and refine the Service Charge Accounting strategy, ensuring the business has the right skills and capabilities.
• Define, measure, and improve key service and efficiency metrics.
• Optimise team productivity and ensure SLAs are met.
• Identify opportunities to improve output quality and productivity.
• Plan for the mobilisation and demobilisation of service charge activities.
• Engage with external clients to build confidence in service delivery and support growth.
• Ensure compliance with relevant standards, processes, and accounting procedures.
• Drive a positive, inclusive people culture that fosters opportunity and delivers results.

Required Skills & Qualifications:

• 10+ years leading and scaling support teams within finance with a customer-focused approach.
• Extensive experience in high transaction volume environments, emphasizing service, efficiency, and process.
• Proven track record in service development, strategic planning, and execution.
• Strong background in process orientation, standard operating procedures, and achieving results.
• Expertise in defining strategy, process, and effectively communicating plans to drive improvements.
• Ability to balance tactical issues with long-term strategic goals.
• Experience in delivering scalable solutions.
• Skilled at inspiring and leading teams to deliver outstanding results across the business.

Personal Qualities:

• Excellent and inspiring communication and presentation skills with a clear ability to influence effectively across a matrix organisation and at senior levels.
• Exceptional stakeholder management skills.
• Proven strong analytical skills in evaluating opportunities with data and using these to best advantage using strong commercial acumen.
• Comfortable in an evolving and ambiguous environment, not fazed by change and transformation at pace, and importantly can take people with them on the journey.
• Good leadership skills with ability to inspire, motivate, and coach direct reports and influence the wider team.
• Adaptable in communication style, displays gravitas with strong knowledge about their functional area and a passion for delivery.

What’s in it for you?

Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.

Ready to make a difference?

If you’re ready to take the next step in your career and make a difference we’d love to hear from you!

All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.

Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference – for our customers, our colleagues, and the future of residential property management in the UK.

Elevate your career. Reset the standard. Join FirstPort.