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eCommerce Marketing Manager Household / Department Royal Collection Trust Location St. James’s Palace Contract/recruitment type Fixed Term Contract Start date June 2025 End date June 2026 Starting salary £40,000 per annum Hours of work 37.5 hours per week, Monday to Friday About the role

It’s creating an online presence that will drive sales.

It’s never standing still. And it’s playing a vital role in helping millions enjoy magnificent buildings and works of art. This is what makes working for the Royal Collection Trust so unique.

Through permanent and seasonal shops across official residencies, as well as a growing eCommerce platform, Royal Collection Trust's retail operations sell a wide range of giftware from limited edition porcelain and jewellery to postcards and souvenirs. All of the revenue from these sales is directly invested into the care and conservation of the Royal Collection. As eCommerce Marketing Manager you’ll help connect audiences around the world to our products and ensuring an exceptional online experience.

Key responsibilities:

• Supervising an eCommerce Marketing Officer, you’ll ensure high-quality work and performance.
• You will develop and execute content marketing strategies which drive traffic and support campaigns across our digital platforms.
• You’ll oversee the production of digital assets including photography and video, collaborating with external agencies when required.
• You will be responsible for our retail social media presence, planning content and maintaining our online reputation across platforms.
• You’ll oversee our email marketing strategies, focusing on content, segmentation, compliance, and performance analysis for ROI optimisation.
• You’ll lead on digital advertising campaigns (such as pay per click and search marketing), collaborating with agencies to meet targets and budgets.

You'll be the driving force behind the team, using innovative ways to help us stand out from our competitors. And, in an environment that’s constantly evolving, you’ll make sure we’re always ahead of the game.

About you

Essential Criteria:

• With a wealth of experience in a digital marketing background, you’ll have a track record of growing an online presence through your knowledge of digital marketing trends and tactics.
• A degree in a digital marketing field would be advantageous, however it’s your strong passion for the field that we’re really looking for.
• You’ll be able to demonstrate proven success in managing content strategies, email marketing, pay per click campaigns, and online advertising to drive results.
• You’ll have a creative flair for writing engaging content tailored to digital platforms, with an eye for detail and high-quality standards.
• You’ll be a thinker with a knack for using data to uncover customer insights and improve performance.
• You’ll be proactive and hands-on, with the ability to manage priorities, meet deadlines, and work independently while supporting colleagues.
• You’ll also be experienced in working well with others in cross-functional teams and building strong supplier relationships.

Above all, your proactivity and creative thinking will be an asset to the team, and you’ll be keen to apply your expertise in new ways to develop our online retail success.

Benefits

What we offer:

We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.

• Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.
• Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
• Flexible and hybrid working varies across different roles, and we’ll discuss the options available to you that will suit both your job requirements and individual preferences.
• We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
• Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.

Find out more about the full range of benefits available to our employees here.

Vacancy Closing Date: 30/03/2025, 23:55