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About us

JP IT SOLUTIONS LTD is a small business based in Marlborough. We are a small team, working together as a team to deliver high level of IT support to our client base.

This is an opportunity for someone looking to get into IT, and learn the tricks of the trade.

On the job training, support and development.

IT Support

JP IT SOLUTIONS LTD is looking for a motivated, IT Support technician to join our team. This position is office based in Marlborough.

The IT Support role will be responsible for providing technical support to our customers and partners. This includes troubleshooting issues and resolving them in a timely manner. The ideal candidate is a self-starter who can work independently and has excellent communication skills.

Key Responsibilities:

• Technical Support & Troubleshooting
• Provide Level 2 support for end-user IT issues via phone, email, or ticketing system.
• Diagnose and resolve complex hardware, software, and network problems.
• Escalate unresolved issues to Level 3 support or relevant departments.
• Document all support cases, resolutions, and best practices in the knowledge base.
• System & Network Support
• Install, configure, and maintain operating systems (Windows, macOS).
• Support Active Directory (user accounts, groups, permissions).
• Troubleshoot network connectivity (LAN, WAN, VPN, Wi-Fi).(Draytek, Unifi)
• Manage printers, mobile devices, and VoIP phone systems.(Horizon, Yeastar)
• Software & Application Support
• Support and troubleshoot Microsoft 365, Admin centres, licensing, Exchange and Sharepoint
• Assist with software installations, updates, and configurations.
• Provide basic support for databases and cloud-based services.
• Website - Wordpress updates
• Security & Compliance
• Assist with cybersecurity best practices and enforce IT security policies.
• Perform system updates, patches, and antivirus checks.
• Monitor and report security incidents or vulnerabilities.
• User Training & Documentation
• Provide guidance and training to end users on IT policies and tools.
• Create and update technical documentation and troubleshooting guides.

Required Skills & Qualifications:

• Education & Certifications
• Bachelor’s degree in IT, Computer Science, or related field (preferred).
• CompTIA A+, Network+, Microsoft (MCP, MCSA), or equivalent certifications (a plus).
• Technical Skills
• Experience with Windows, macOS
• Knowledge of Active Directory, Group Policy, and domain services.
• Experience with Microsoft 365 platform – Exchange, Sharepoint, Licensing,
• Familiarity with networking concepts (TCP/IP, DHCP, DNS, VPN).
• Proficiency in troubleshooting software, hardware, and peripherals.
• Experience with IT ticketing systems (ServiceNow, Zendesk, or similar).
• Soft Skills
• Strong problem-solving and analytical skills.
• Excellent communication and customer service abilities.
• Ability to work independently and collaboratively in a team.
• Strong attention to detail and ability to multitask.

Preferred Experience:

• 2+ years of IT support experience in a business/corporate environment.
• Previous experience in a Level 2 or escalation support role.
• Familiarity with ITIL best practices.

Work Conditions & Benefits:

• Standard office hours – Mon – Fri – 8.30 – 5pm
• Office based
• Opportunities for career growth and training.
• Competitive salary and benefits package.

Job Type: Full-time

Pay: £24,000.00-£29,000.00 per year

Additional pay:

• Yearly bonus

Benefits:

• Company pension
• On-site parking

Education:

• A-Level or equivalent (preferred)

Work Location: In person