applicants
Billing Manager
at The Key Support Services London in London (Published at 12-03-2025)
Are you looking for a Billing Manager role in a fast-growing business where people are at the heart of everything we do?
Would you like to work within a socially conscious organisation that is making a real impact in the education sector?
The company
The Key is the country’s most trusted provider of knowledge and know-how to education leaders determined to make a difference. We provide authoritative, up-to-the-minute sector intelligence, tools, services and resources that give leaders the knowledge to act.
The role
We are seeking a highly skilled and experienced Billing Manager to oversee the billing function within our organization. The successful candidate will be responsible for managing billing processes, handling Salesforce approvals, addressing billing queries, and leading a team to ensure efficient and accurate invoicing. This role requires strong leadership, problem-solving abilities, and excellent communication skills to maintain positive relationships with clients and internal stakeholders.
Requirements
Responsibilities
Salesforce approvals
- Responsible for overseeing Finance approvals of sales opportunities in Salesforce in line with 24 hour SLA, ensuring proper documentation.
Customer queries
- Triaging customer queries into Credit Control, Billing team or Sales as appropriate
- Responsible for team responding to all customer queries within 10 day SLA, escalating to internal departments as necessary.
- Escalation point for complex billing queries with customer, with ability to talk through all customer billing and contracts directly with customer to resolution.
- Maintain strong relationships with clients to address billing concerns and improve customer experience.
Invoicing
- Overseeing invoicing process ensuring accurate and timely invoices to customers across eight different companies.
- Responsible for raising credit notes to fix customer invoicing, ensure proper documentation of billing transactions.
- Generate reports showing expected and actual invoicing on a monthly basis, to ensure completeness.
Reseller management
- Work with Sales and renewals team to ensure customer aggregators (councils, learning authorities, resellers) are reconciled by account before invoicing
Managerial
- Training and developing team of four billing specialists
The ideal person
- Proven experience in billing, invoicing, or financial operations.
- Strong knowledge of Salesforce and billing systems (including Netsuite)
- Excellent problem-solving, analytical, and interpersonal skills.
- Ability to manage multiple tasks and work under pressure to meet deadlines.
- Leadership experience with a track record of managing and developing teams.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- High attention to detail and strong organizational skills.
Benefits
Why work for us
We place huge importance on caring for and developing our people. If you join us you can expect a good work-life balance and the training and support you need to succeed in your role and continue to progress. We are a socially conscious company, but one that also likes to have fun. We offer a generous holiday allowance, flexible hours, buying and selling holiday, enhanced maternity pay, free breakfast, fruit, and drinks, regular socials and much more.
How to apply
Please upload your CV and covering letter below. In your cover letter please explain why you think you would be right for this role, how your experience fits, and why you would like to work at The Key
The deadline for applications is 5pm on Friday 11th April.
If you have any questions please email recruitment@thekeysupport.com.
