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Description

The role will maximise Maggie’s efficiency and professionalism by ensuring the best use of information technology (IT) and communications systems. You will support the IT Manager to ensure reliability and availability of IT services to all computer users as well as provide technical expertise to the development of policies, procedures and strategies.

UK wide travel and un-sociable hours working will be required regularly in this role.

Key responsibilities

• To work with the IT Manager to ensure that all systems, computers and other IT equipment are in good working order and available for all approved computer users.
• Liaise with all suppliers to deliver an efficient and effective IT system.
• To work with the main IT support provider to ensure that the appropriate physical security, disaster recovery, data protection, virus protection and back-up arrangements are in place.
• To ensure that the external IT provider undertakes all necessary software and anti-virus updates and maintains system and data security at all times.
• Support Maggie’s telephone systems in liaison with external providers as needed.
• To keep an overview of file structures and access controls set.

A full list of responsibilities can be found in the attached job description.

Skills, knowledge and expertise

• Relevant professional qualification or degree and academic exposure to IT theories/practices
• Experience in training and coaching others.
• Experience in working with and managing external contractors.
• Experience of successfully managing projects at varying levels of complexity.
• An intellectual and practical understanding of the use of IT in the private and public sector.
• Knowledge of databases – preferably SQL-based.
• Familiarity with MS Office and other standard applications.
• Comfortable with a mixed platform of Mac and PC.
• Self-starter, able to work with minimum supervision and to prioritise and use own judgment.
• Able to effectively communicate with colleagues at all levels.
• Familiarity with phone systems, VOIP technologies, Unix and network engineering.

Job benefits

• You’ll spend time at one of our incredible centres to experience our programme of support and see first-hand the difference we can make.
• A structured orientation week will cover everything you need to get settled in your new role.
• Holiday entitlement that helps you create a manageable work life balance.
• Generous sick leave cover.
• A supportive and friendly working environment.
• Tailored learning and development opportunities.
• Kitchen facilities with free tea, coffee and fruit bowl.
• Workplace pension and free financial advice from an independent financial advisor to help you plan for your future.
• Option to keep a pre-existing NHS pension if eligible.
• Travel and cycle loans.
• Eye test expenses and money towards glasses.
• Enhanced maternity pay.
• Our buddy system links you with a colleague to give you extra support in your first few months.
• Facilitated stress management courses and access to our clinical psychologists for support.

About Maggie's

We provide free practical and emotional support for people living with cancer, and their family and friends. We have centres across the UK and a growing international network, with more planned for the future.