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Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues.

Key Responsibilities

Salesforce Marketing Cloud implementation, configuration, data migration, and working

with Marketing Cloud Connect, and other Integrations.

Follow and delivery of solutions in Email Studio 2.

Design and implement, for automated email/mobile journeys using Email Studio, Mobile

Studio Automation Studio and Journey Builder, and advise clients on how to optimize

further.

Experience in reporting and analysing email activity using Email Studio reports and

Journey Builder.

Proficiency with Data Views and Discover Reports within Analytics Builder, Einstein

Engagement.

Design and/or build integrations between Marketing Cloud and 3rd party applications or

data sources.

Track record for delivering marketing automation projects in a fast-paced environment,

and able to successfully keep to deadlines.

Ability to work with clients to design customer journeys, and associated data models.

Good experience with Marketing Cloud Studios & Builders, most importantly Email

Studio, Content Builder, Journey Builder and Automation Studio, and ideally also Cloud

Pages and Mobile Studio.

Experience with Interaction Studio and the ability to handle UI tasks, such as Web

campaign management.

Knowledge, skills and experience required

• SFMC email Specialist (must have)
• SFMC administrator (must have)
• SFMC consultant (bonus)
• SFMC developer (bonus)

Required

Knowledge of 1+ of the 6 programming languages in SFMC: AMPScript, HTML and CSS, SSJS and/or Javavscript, SQL (Query Studio experience) Or Guide Template Language).

Active in the Salesforce Trailblazer community and management of certifications Desirable • Implementation experience of Datarama, Interaction Studio, Salesforce CDP, Advertising Studio, Loyalty Management

Experience of leading/mentoring and or facilitating knowledge sharing in a class/workshop setting

SF Einstein and AI/ML exposure and usage

Web design and UI experience

Experience working with JIRA, Confluence and Microsoft Teams

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com